Security Shift Supervisor

About the role

Barbier Security Group (BSG) is seeking to hire a Security Supervisor to oversee an upscale Shopping Center in Marin County. The right Supervisor candidate will be an experienced Security professional who can oversee that the day to day operations run smoothly for the client, its employees, and for their customers.

Responsibilities

• Supervise a team of uniform guards to ensure shifts are covered, timekeeping is adhered to
• Coaching and developing teams: Ensure the team is knowledgeable of the site and understands the response protocol while minimizing liability. Develop staff through performance management (recognition, coaching, counseling, disciplining, performance evaluations and reviews)
• Train agents on Post Orders, ensure all reporting and compliance requirements are met by Guards
• Provide input to various tasks to include security planning, revision of Post Orders, and loss reports
• Safely operate a company vehicle or cart on site property
• Report any loss, accident or injury or safety violations following established notification policy
• Make recommendations to policies and procedures to ensure the safety and security of the client's personnel, buildings and fixtures
• Respond to conflicts, medical, and operational emergencies, or natural disasters in an efficient manner
• Fills out incident reports as needed
• Reviews and audits team reports for accuracy and compliance to report writing and evidence standards
• Ensure team maintains grooming and uniform standards at all times
• Ensure team adhere to company standards while interacting with the public, clients, and emergency responders
• Lead by example at all times
• Regularly meets with management and client representatives to review program status and address perceived problems
• Safeguard confidential information and property to include phone lists, schedules, keys, access control, credit cards, lost and found, and all equipment related to the position
• Notify and keep management informed of emergencies and unusual circumstances
• Perform other related duties, as assigned

Qualifications

• Must be at least 18 years old
• Eligibility to work in the United States
• High School Diploma or equivalent required
• 2 years experience supervising teams
• Possess a current California Guard Card License
• A valid Driver's License and a clean driving record are required for applicable sites
• Reliable transportation is necessary
• Proficient in basic computer and smartphone usage
• Must be able to speak, read, and write in English to create accurate reports; additional language skills are a plus
• Strong listening skills, patience, and compassion, particularly when interacting with community members experiencing emotional or psychological challenges
• Ability to remain calm in crisis situations, think critically, de-escalate conflicts, and communicate effectively
• Maintain a positive, professional demeanor in adherence to all laws, regulations, company policies, and confidentiality standards
• Possess a clear understanding of emergency response procedures and protocols
• At least one year of experience in security, mobile patrol, or event staff roles
• Ability to work independently with minimal supervision
• Successfully pass a background check and drug screening

Physical Requirements

• Stand or Walk for Extended Periods: Ability to stand and walk for long shifts, often for several hours at a time, including traversing outdoor areas with uneven surfaces, without significant physical strain
• Climb Stairs: Regularly climb stairs and navigate multi-level buildings to perform patrols and check all areas
• Lift and Carry: Ability to lift up to 50 pounds to move or secure equipment, and assist with other duties as necessary
• Physical Endurance: Ability to withstand various weather conditions during outdoor patrols, including hot, cold, rainy, or windy weather
• Manual Dexterity: Ability to handle and operate security equipment, such as radios, keys, and locks efficiently
• Situation Awareness: Utilize strong vision and hearing abilities to monitor surroundings, identify potential security threats, and detect alarms or sounds of distress
• Conflict Resolution: De-escalate stressful or potentially volatile situations with professionalism, patience, and effective communication skills
• Prolonged Alertness: Maintain focus and remain alert throughout long shifts, ensuring the safety and security of the premises
• Emergency Preparedness: Assist in evacuations or other emergency responses, utilizing physical stamina and agility to support individuals in need

Benefits

• Comprehensive medical, dental, and vision coverage for full-time employees
• Opportunities for overtime
• Pathways for career growth and advancement
• Advanced training provided by industry experts
• No fees for equipment or uniforms
• Paid sick leave in accordance with state or local regulations
• Five (5) Paid Holidays
• Access to financial and employee assistance programs
• Discounts on travel and entertainment
• Employer-matched 401(k) retirement plan
• Exclusive discounts at Columbia retail stores