Security Shift Supervisor

About the role

We are seeking a dynamic and experienced Security Shift Supervisor to join our team and drive our relationships with hyperscale clients. The Security Shift Supervisor conducts unarmed patrols (interior and/or exterior), controls facility access and egress, monitors closed-circuit televisions and alarm systems, composes reports, deters criminal activity and misconduct, and performs other duties as specified by the client. This role facilitates a pleasant experience for our client and their customers through interactions, with customer service as the primary focus.

This position is located in Burlington, TX.

Responsibilities

• Maintain awareness of surroundings to promote physical security and safety; watch for irregular or unusual conditions that may create security concerns or safety hazards
• Observe and report suspicious activity
• Provide access control for gates ensuring only authorized personnel are permitted
• Manage traffic flow at gates to ensure no disruption in business operations
• Maintain access log
• Monitor cameras after normal working hours and notify DPR personnel of any issues
• Contribute to communication and awareness of security policies and issues as needed
• Distribute and enforce on-site and global standard operating procedures down to the individual level
• Assist and train new staff on all security systems, SOPs, patrols, post orders, etiquette, and customer service as a member of the security team
• Ensure Client and Company policies are followed
• Support Daily Tasking and Activities with 100% completion of log and report write-ups
• Perform to the best of your abilities to meet KPIs outlined by the Site Lead
• Oversee the Site Security Officers and enforce disciplinary measures in accordance with Salute HR policy
• 100% accurate and timely submission of timesheet documentation in Field Service Fulfillment
• Fulfill 100% of contractual expectations as defined with Client SOW specific to scheduled service delivery
• Fulfill 100% of revenue expectations as defined within Client SOW
• Complete 100% of required Talent LMS-based training courses as assigned
• 100% adherence to Salute Mission Critical safety standards and best practices
• 100% adherence to client security/privacy practices and expectations

Requirements

• Current state-issued guard card
• High school diploma or appropriate level of training per local jurisdictions
• Ability to speak fluent English
• Experience in customer service-related fields
• Ability to handle stressful situations with tact, professionalism, and respect
• Computer literacy with experience within the Microsoft Office suite
• Basic CPR/AED/First Aid or BHV equivalent

Physical Requirements

• Ability to lift and carry heavy equipment, up to 40lbs
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment-related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently within various work environments to troubleshoot issues or respond to emergencies
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety of temperatures inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver’s license for work-related travel, as required

Preferred Qualifications

• Unarmed Security Officer license as part of SOW (may be required by clients)
• Data Center experience
• Construction site security experience

Benefits

• Time to Recharge: 8 company-paid holidays, 2 floating holidays, and PTO
• Comprehensive Benefits Package: Medical, Dental, and Vision starting on Day 1 (coverage begins the first of the month following 30 days of employment)
• Peace of Mind: Employee Assistance Program available to all employees
• Your financial future matters: Employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%
• Wellness Support: Access to HSA, mental health resources, and gym discounts
• Extra Protection & Perks: Discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection

Pay

The base salary range for this role is $21.00 per hour.