Security Shift Mgr

Duties and Responsibilities

• Affords assistance in the supervision of Security Officers on assigned shift.
• Maintains adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, and disciplining team members as needed.
• Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting them to the appropriate individual to ensure the safety and protection of guests, team members, and the entire facility.
• Assumes the duties of Security Officers on assigned shift when necessary.
• Prepares and requests reports on incidents involving guests, team members, and/or the facility, as needed.
• Guards transfers of monies and chips on the casino floor, as well as the physical transportation of chip fills and credits.
• Interacts with guests and team members in a positive, professional manner.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information throughout the property by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Directly supervises Shift Supervisors, Security Officers, and EMTs on an assigned shift.
• Creates and utilizes a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication.
• Performs all other duties as assigned.

Qualifications

• A high school diploma or GED is required.
• An Associate of Arts degree in any field is preferred.
• Must have a minimum of one year of supervisor and guest services experience.
• Two years of experience in law enforcement or gaming security are strongly preferred.
• Must be at least 21 years of age.