Security Shift Manager

About Churchill Downs Incorporated

Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for more than 150 years, beginning with the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI blends a rich legacy with a forward-looking approach to growth through the acquisition, development, and operation of live and historical racing entertainment venues, the expansion of online wagering services and other technology businesses, and the ownership and operation of regional casino gaming properties.

Job Summary

As Security Shift Manager, you will report directly to the Director of Security and Surveillance and lead a security squad to protect guests, team members, and property. This role involves managing a fast-paced environment, delivering customer service, and keeping the gaming floor safe, vibrant, and compliant.

Essential Duties and Responsibilities

• Supervise, train, mentor, and inspire a team of security professionals; champion talent development, performance management, and squad morale.
• Ensure facility remains clean, secure, and compliant so patrons and team members can focus on enjoyment.
• Execute daily security strategies, enforce Standard Operating Procedures (SOPs), Special Post Orders, and directives set by the Director.
• Take charge during security alerts, emergencies, routine issues, or internal gaming disputes with calm, decisive leadership.
• Lead investigations on property incidents (including Workers' Comp and General Liability), gather evidence/testimony, review violations, and write detailed reports.
• Represent the property at hearings, provide testimony when called upon, and maintain oversight of all safety standards.
• Help meet departmental financial goals by forecasting shift needs, scheduling, controlling expenses, and managing the budget.
• Deliver hospitality by building relationships with guests and coworkers through friendly, professional, and positive interactions.
• Ensure strict compliance with company policies, IT procedures, internal controls, Kentucky Horse Racing Commission (KHRC) rules, and state/federal regulations.
• Maintain attendance across nights, weekends, and holidays; handle special projects and additional leadership duties as assigned.

Required Skills and Abilities

• Must be 21 years of age or older to apply and work within the gaming facility.
• Ability to read, analyze, and interpret complex regulatory documents, data, and incident details to make sound decisions quickly.
• Exceptional troubleshooting and problem-solving skills with composure in a high-octane, fast-moving gaming environment.
• Strong verbal and written communication skills for reports, team briefings, and guest interactions.
• Proven ability to build positive team dynamics and handle guest interactions with tact, warmth, and professionalism.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee License.
• Willingness to work odd hours, night shifts, weekends, and holidays as required.

Education and Experience

• 5+ years of proven leadership experience in security operations, law enforcement, or a related high-volume field required.
• Associate's degree or higher in a relevant field preferred.
• First Aid, CPR, and Security Awareness certifications strongly preferred.

Physical Requirements and Working Conditions

• Active Shift Duties (51%–100% of time): Frequent hearing, sitting, standing, walking, and repetitive hand movements.
• Heavy Lifting and Movement (80%–100% of time): Pushing, pulling, carrying, lifting, and transferring objects weighing 1 to 50+ lbs.
• Agility (1%–24% of time): Occasional balancing, climbing, bending, crawling, crouching/stooping, kneeling, overhead reaching, and turning/twisting.
• Sensory Vision: Full visual acuity required, including close/distance vision, color vision, peripheral vision, and depth perception.
• Travel: Up to 25% travel when necessary.
• Office Setting: Moderately quiet when handling administrative duties.
• Casino Floor: High-energy, vibrant, and noisy; exposure to bright lights, loud sounds, and ambient cigarette smoke.

This response is AI-generated, for reference only.