Security Shift Manager

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Manage security personnel, enforce gaming regulations and property policies, handle emergency responses, and manage investigations to ensure a safe environment for guests and staff.
• Manage graveyard departments without a supervisor, often working flexible hours including weekends.

Qualifications

• Excellent guest service skills.
• Ability to establish and maintain an effective working relationship with management and employees.
• Ability to maintain confidentiality of sensitive information.
• Ability to effectively communicate with guests and employees one on one, and within small and large groups.
• Ability to prepare, analyze and interpret documents.
• Ability to prepare organized and thorough reports.
• Ability to prepare and present information in an organized and clear manner.
• Ability to identify and foresee concerns based on reviews of incidents and trends.
• Ability to interview employees in an effective manner.
• Ability to thoroughly investigate a variety of incident types.
• Advanced computer skills. Oracle, Office, iTrak, etc.
• Ability to stay organized and focused on tasks and assignments.
• Ability to remain calm and make reasonable decisions, including during high stress situations.
• Ability to work with little or no supervision.
• Ability to use CCTV for extended periods of time.
• Ability to obtain and retain a Nevada concealed weapons permit (CCW).
• Ability to understand and maintain knowledge of company and department rules, policies and procedures, city and state laws, safety regulations, gaming regulations and labor laws.
• Must successfully complete company and gaming background screening process.
• Must successfully complete and legally possess the following training certifications:
• Current State issued Driver’s License
• American Red Cross or equivalent adult First Aid/CPR Certification

Qualifications (continued)

• Minimum age requirement is 21.
• PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
• Education And/or Experience: High School diploma or equivalent.
• Minimum of two (3) years of casino security and/or law enforcement/military supervisory experience.
• Good verbal and written communications and organizational skills required.
• Excellent guest and employee relations skills.
• Ability to investigate incidents and write reports.
• Working knowledge of hotel/casino security operations is preferred.
• Mandatory Training: Must Successfully Complete The Following Training Certifications

Physical Demands

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

Work Environment

• Work performed indoors in a climate-controlled environment.
• There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.