Security Services Technician

Job Summary

The Security Services Technician supports residential and commercial security services through customer consultation, security assessments, system design, installation, troubleshooting, repair, and ongoing customer support.

About the Role

Maintain a strong understanding of security services, low-voltage wiring, surveillance systems, and applicable industry standards. Must be registered alarm employee in the State of North Carolina or achieve registration within 30 days of employment.

Responsibilities

• Conduct security assessments and consult with customers to determine security and surveillance system needs.
• Design customized security plans and provide accurate estimates based on customer needs, building layout, and system requirements.
• Install, maintain, troubleshoot, and repair security systems, surveillance systems, access control equipment, and related hardware.
• Test installed systems to confirm proper operation and resolve faults or performance issues.
• Educate customers on installed products, service functionality, equipment operation, and basic troubleshooting to support a positive customer experience.
• Access customer service areas, including crawl spaces, attics, confined spaces, elevated work areas, and uneven terrain, to complete installations, repairs, and service-related work.
• Operate and safely use company-issued tools including ladders, testing equipment, laptops, mobile applications, and related equipment necessary to perform assigned duties.
• Maintain accurate records of equipment, materials, service activities, invoices, and contract-related paperwork.
• Perform all work in compliance with company policies, operational procedures, service standards, applicable regulations, and safety requirements, including safe driving practices, proper use of personal protective equipment (PPE), ladder safety, and safe equipment operation.
• Work assigned schedules based on operational and business needs, including rotating on-call responsibilities outside regular business hours, and overtime related to workload demands, service interruptions, outages, or weather-related events.

Requirements

• A high school diploma or equivalent is required.
• Minimum of two years of alarm installation, security system installation, low-voltage wiring, or electrical wiring experience is preferred.
• Valid driver’s license with an acceptable driving record and the ability to travel throughout the company’s service area is required.

Qualifications

Proficiency with residential and commercial security systems, surveillance/CCTV systems, access control equipment, home automation, and low-voltage wiring. Apply applicable safety practices, building codes, NEC, NFPA standards, and industry best practices to security system installation, maintenance, and repair. Interpret and apply construction terminology, blueprints, building plans, wiring diagrams, schematics, service orders, repair orders, technical manuals, and system specifications. Proficiency in the use of hand tools, power tools, test meters, diagnostic equipment, security system technology, and standard office technology required to complete daily assignments. Strong verbal and written communication skills, including the ability to communicate professionally with customers, coworkers, management, vendors, and other contacts. Ability to accurately assess customer needs, recommend appropriate security solutions, explain system options, and demonstrate system operation to end users. Apply knowledge of color code, electrical circuitry, construction terminology, and low-voltage principles during system installation and repair. Strong attention to detail and accuracy when installing equipment, troubleshooting system issues, documenting work performed, and maintaining records of materials and equipment used. Apply sound judgment to analyze technical information, identify system issues, evaluate alternatives, and resolve problems in a timely and effective manner. Work effectively both independently and as part of a team while maintaining professionalism, safety, and quality customer service. Organize, prioritize, and manage daily assignments, service requests, documentation, and follow-up activities in a changing work environment. Perform effectively under pressure, adapt to changing priorities, and respond appropriately to emergency service requests, customer concerns, and time-sensitive situations.

Physical Requirements

• Combination of stationary tasks, such as documentation, system updates, customer education, and regular physical activity, including walking, standing, crouching, kneeling, reaching, bending, and climbing throughout the workday.
• Lift, carry, move, and position tools, equipment, materials, ladders, and security system.
• Use hands and fingers to handle tools, terminate wiring, connect equipment, operate system devices, complete documentation, and perform detailed installation or troubleshooting tasks.
• Safely climb ladders and access elevated work areas, attics, crawl spaces, confined spaces, and other service access areas in accordance with company safety guidelines.
• Reach at or below shoulder level and overhead as needed.
• Maintain balance and coordination while carrying tools or equipment, working on uneven terrain, climbing ladders, or navigating confined work environments.
• Communicate verbally with customers, coworkers, leadership, and other team members.
• Operate a motor vehicle and travel between customer homes, company locations, and other assigned work sites as required by daily assignments.
• Medium physical demand, requiring the ability to exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and up to 10 pounds constantly to move tools, equipment, materials, or other job-related objects.

Working Conditions

• Work is performed primarily in residential and commercial environments, including customer homes, crawl spaces, attics, confined spaces, construction environments, and other indoor and outdoor service areas.
• Customer locations and job sites may vary in layout, accessibility, cleanliness, temperature, noise level, and overall working conditions.
• Outdoor work may involve exposure to varied weather conditions, including rain, wind, heat, cold, and humidity.
• Work may occur in uneven terrain, at varying heights, or in elevated or confined work areas.
• Work requires the routine use of hand tools, power tools, ladders, testing equipment, telecommunications devices, laptops, and personal protective equipment (PPE).

Who is FOCUS Broadband?

FOCUS Broadband is North Carolina's largest communications cooperative. Founded in 1955, our team provides high-speed fiber optic internet, Wireless, Security, and more. We are building a next-generation, 100% fiber-optic network in Brunswick County and expanding our reach to serve portions of Bladen, Chowan, Columbus, Duplin, Hoke, Pender, Perquimans, Robeson, and Scotland counties. As employees at FOCUS Broadband, our team enjoys rewarding, challenging, and exciting careers. We maintain a small company feel by letting employees know they are appreciated, valued, and recognized. Our team enjoys competitive earnings and excellent benefits, including a 401k with a company match with an additional company contribution to the 401k, an on-site clinic, a lucrative wellness program, tuition reimbursement to help with career advancement, and much more. FOCUS Broadband is a "Local Company with Local Priorities."