Security Service Technician - Bend, OR

Responsibilities

• Travels to client’s site for alarm failure troubleshooting and repair.
• Installs and services electronic and physical security products including pulling wire.
• Accounts for all installation and service tools/equipment and all job parts/inventory.
• Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
• Troubleshoots and repairs electronic and physical security equipment.
• Communicates important project status information to management as necessary (installation or service).
• Communicates with customers on job status or completion (installation or service).
• Conducts site surveys upon request of management.
• Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc.
• Follows Purchasing procedures using database system and supervisor approval to account for products needed.
• Maintains and controls assigned truck stock inventory in an organized manner.
• Reports stock items during company inventory audits.
• Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
• Ensures company vehicle is maintained according to established standards.
• Keeps vehicle clean, inside, and out.
• Maintains clean driving record and operates company vehicles using safe driving practices.
• Responsible for training less experienced employees and trainees on company procedures, systems, and installation/service techniques.
• Ensures all work is preformed to CSG quality standards and practices.
• Works in compliance with Federal/State laws regarding safety of self and others always.
• Expected to solicit new business when not working on service or installation.

Requirements

• High School Diploma or GED equivalent required.
• 2 - 5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
• Valid driver's license and clean driving record.
• Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment is preferred.
• Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines preferred.
• Customer service experience is a plus.
• Ability to travel up to a week if necessary.

Qualifications

• Occasionally sits, climbs or balances, stoops, kneels, crouches or crawls.
• Regularly lifts and/or moves up to 50 pounds.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Schedule

The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds.

Pay

$22-$30+ hour DOE

Benefits

Benefits include:

• Competitive salaries;
• 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents;
• Both plans have reasonable deductible levels and co-pay amounts;
• A 401(k)-retirement match;
• Paid Time Off (PTO);
• 8 paid holidays per year;
• 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program;
• Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.