Security Service Technician

About the role

The Tri-M Group, LLC is an employee-owned company dedicated to providing high-quality commercial electrical services with safety as a top priority. We emphasize hiring the best talent in the industry and offer a comprehensive benefits package.

Responsibilities

• Maintain positive customer relations by communicating effectively, maintaining a positive attitude, meeting customer requirements, and continuously improving quality and revenue.
• Perform scheduled, routine preventive maintenance on various security equipment/systems under contract agreements, inspecting, adjusting, cleaning, and calibrating systems, and checking out equipment to ensure it's in satisfactory working order.
• Reduce emergency calls by completing maintenance tasks that result in achieving the goal of zero callbacks.
• Participate in an emergency on-call rotation, analyze, troubleshoot, repair, and restore equipment/systems to full operation, and recommend revisions when necessary for effectiveness.
• Notify the supervisor of equipment/systems requiring further analysis or potential replacement.
• Provide technical recommendations in support of sales representatives, conduct surveys or inspections, provide sales leads to the sales groups, and assist with contract retention.
• Build and maintain good customer relations and assist with contract retention.
• Keep supervisor informed of customer needs, requirements, system status, and actual or potential customer problems.
• Maintain company proprietary documentation in accordance with established policies.
• Use current materials/inventory in a responsible manner and recommend inventory requirements.
• Stay updated on changes and new developments in products and technology.
• Attend and complete training programs as requested.

Requirements

• Authorized to work in the United States without the need for current or future employer-sponsored work authorization.

Education & Skills

• High school diploma or equivalent.
• 5 years of software programming security systems experience (e.g., Andover Controls, Schneider Electric, Lenel, DSX, Pelco, Bosch, Avigilon, Ademco).
• 2 years’ experience installing security systems.
• Valid driver's license.
• Computer skills & IT network experience a plus.
• Excellent oral and written communication skills.
• Interpersonal skills and customer relationship building skills.
• Adapts well to change, flexibility, and resilience.
• Excellent time management aptitude and organizational skills.
• Self-starter and independent.
• Prioritizes troubleshooting skills.
• Able and willing to travel regionally to jobsites as needed.

Physical Requirements

• Working 40 hours/week, scheduled in 8 to 10 hour shifts.
• Standing and climbing 4 to 6 hours/day.
• Kneeling, lifting, reaching above shoulders, and bending 4 to 5 hours/day.
• Twisting (180° ) and walking 2 to 3 hours/day.
• Squatting and sitting 1 to 2 hours/day.
• Lifting weights of 0 to 75 lbs. at the following frequencies: continuous lifting of 10 to 35 lbs.; frequent lifting of 35 to 50 lbs.; occasional lifting of 50 to 75 lbs.; sizes & shapes of objects vary from concrete blocks to cylinders to 10’ lengths of metallic conduit and 20' lengths of PVC conduit; average carry requirements, 60 lbs. for 40'.
• Ability to lift from floor to above shoulder.
• Repetitive use of hands includes: continuous grasping up to 50 lbs.; frequent pushing and pulling of 50 to 75 lbs.; and fine motor coordination for receptacle installation and wire terminations.
• Repetitive use of feet is required for operating heavy equipment, conduit benders, and vertical climbing.
• Environmental factors include working in: temperature extremes of 0° F to 100° F; up to 8 hours inside or outside; atmospheric exposure to dust, gases, fumes, and odors within the Permissible Exposure Limits (PEL).
• Special hazards include exposure to mechanical, electrical, chemical, and potentially explosive hazards.
• Equipment on an "as needed" basis may include fall protection, dust mask, respirator, hearing protection, arc flash protective gear, and dielectrically insulated gloves and/or sleeves.

Benefits

At The Tri-M Group, LLC, we offer fair and competitive pay, comprehensive medical, prescription, vision, and dental insurance, an HRA spending account, employer-paid life and AD&D insurance, seven paid holidays, vacation and sick leave, a 401(k) retirement program with company match, and an Employee Assistance Program. We also provide personal protective equipment as needed.