Security Service Technician
About the role
Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer. Great company culture with room to grow.
The Security Service Technician is primarily responsible for servicing and replacing alarm, camera, and access control devices. A desired candidate is fully confident in their servicing and installation skills, works effectively and professionally with little supervision, has management and leadership ability with his team, excellent communication skills, and is consistently looking out for the customer’s best interest.
Responsibilities
- Service security systems per provided job scopes and drawings
- Service access control devices
- Service IP based camera systems
- Service alarm systems
- Work efficiently as a lead technician on the team to service systems
- Responsible for reading and interpreting wiring diagrams, schematics, and blueprints
- Effectively communicate equipment issues and potential solutions on work performed to customers
- Explain and train customers on effective utilization of equipment and/ or systems
- Efficiently and accurately update and complete customer files, including but not limited to customer contacts, work orders, parts utilized, and work performed
- Promptly and professionally respond to customer questions and concerns
- Understand and maintain compliance with company and customer safety program
- Maintain all applicable certifications for necessary products serviced by company
- Ability to lead, train, mentor and/ or coach less experienced technicians
Requirements
- Perform other related duties as assigned or required
- Valid driver’s license
- High School Diploma/