Security Service Specialist 1 (Fire) - Alexandria, LA

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Specialist to join their dynamic team. The ideal candidate will embody a passion for providing world-class service and possess a commitment to growth, accountability, and delivering results.

Responsibilities

• Acts as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
• Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Diagnoses, troubleshoots, repairs, replaces defective parts, and debugs systems for routine problems.
• Installs projects as necessary and identifies and resolves problems for various types of service calls, including emergency and after-hours calls.
• Provides customer with appropriate solutions, completes necessary repairs and replacements, and completes accurate and detailed service reports in a timely manner.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits, and consultation, and/or database management and manipulation.
• Executes all service calls in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.
• Communicates with and works with other team members to improve overall operations of the Convergint Technology Center and the company.
• Performs preventative maintenance for installed systems that are typically less complex.
• Works closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and small projects.
• Performs other duties and responsibilities as requested or required.

Qualifications

• Developing exceptional customer focus and ability to work under pressure.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

SkillsDeveloping exceptional customer focus and ability to work under pressure.

Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.

Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.

Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).

Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Benefits

• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Paid parental leave, etc.

Pay

• Competitive salary and compensation plan

Schedule

• Full-time position

Contact Information

To apply, visit Convergint's careers site at convergint.com/careers. For more information about the company and the exciting opportunities available, visit convergint.com/careers.