Security Service Specialist 1

About the role

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Service Technician to join their amazing culture. The role involves responding to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnosing, troubleshooting, repairing, replacing defective parts and debugging systems for routine problems; installing projects as necessary; identifying and resolving problems for many types of service calls including emergency and after-hours calls; analyzing repair requirements and providing customer with appropriate solutions; completing necessary repairs and replacements as needed; exercising judgment in selecting methods, techniques, and evaluation criteria for obtaining results; completing accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking; providing custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation; installing, configuring, and supporting a variety of network systems and equipment for assigned projects; executing all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures; using solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software; communicating with and working with the other team members consistently to improve overall operations of the Convergint Technology Center, and company; responsible for primarily performing preventative maintenance for installed systems that are typically less complex; working closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business; performing other duties and responsibilities as requested or required.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis;
• Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems;
• Install projects as necessary;
• Identify and resolve problems for many types of service calls including emergency and after-hours calls;
• Analyze repair requirements and provide customer with appropriate solutions;
• Complete necessary repairs and replacements as needed;
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results;
• Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking;
• Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation;
• Install, configure, and support a variety of network systems and equipment for assigned projects;
• Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures;
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software;
• Communicate with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company;
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex;
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business;
• Perform other duties and responsibilities as requested or required.

Requirements

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted;
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems;
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions;
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper);
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Qualifications

• Education: High School/GED or equivalent experience;
• Preferred Experience: (but not required): 1-3 years relevant experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation;
• Hourly Rate: $27-30/HR USD.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually;
• Fun & Laughter Day Off;
• Medical, Dental & Vision Plan;
• Life insurance & Disability Plan;
• Wellness Program;
• 401K Matching Plan;
• Colleague Assistance Program;
• Tuition reimbursement;
• Competitive salary and compensation plan;
• Vehicle reimbursement plan or company vehicle;
• Corporate Social Responsibility Day;
• Cell phone reimbursement (if applicable);
• Paid parental leave.

Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. They offer a variety of programs and exceptional benefits:

• Medical, Dental & Vision Plan;
• Life insurance & Disability Plan;
• Wellness Program;
• 401K Matching Plan;
• Colleague Assistance Program;
• Tuition reimbursement;
• Competitive salary and compensation plan;
• Vehicle reimbursement plan or company vehicle;
• Corporate Social Responsibility Day;
• Cell phone reimbursement (if applicable);
• Paid parental leave.

Pay

$27-30/HR USD

Schedule

N/A