Security Scheduling Coordinator - Night Shifts

About the role

Guardian Security Services is seeking an experienced Security Scheduling Coordinator to work Thursday through Sunday, 11:30pm to 7:30am. The role involves fielding calls into the Client Service Center (CSC) and assisting Security Officers with scheduling needs. Administrative tasks and call-offs coverage are also part of the role.

Responsibilities

• Possess strong customer service and public relations skills and interact well with people of diverse cultures and backgrounds.
• Provide administrative support functions for the Operations team.
• Takes direction from the Operations managers and determines necessary service requirements to fulfill contractual responsibilities with clients.
• Cover services and operational and administrative support needs.
• Utilize scheduling software to track employee work schedules and fill open positions due to call-offs or additional coverage.
• Troubleshoot emerging client service issues.
• Collaborate with personnel and Operations managers to ensure deadlines are met and work is completed within scope.
• Work consistently with Operations Managers to ensure clients receive the best possible service.
• Direct calls to the appropriate departments or personal voice mail.
• Able to use window-based programs and Microsoft Office (Word, Excel, email).
• Able to multitask during the work shift.
• Willing and able to work weekends, holidays, and cover additional shifts as needed.
• Perform all other duties as assigned.

Requirements

• High school degree or equivalent.
• Prior supervisory experience in the security industry or a related field.
• Strong leadership and communication skills.
• Ability to handle all situations and make quick decisions.
• Valid driver's license and reliable transportation.
• Availability to work various shifts, including weekends, weekdays, and holidays.

Benefits

• Paid time off.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Referral program.
• Employee discount.
• Paid training.

Pay

$19.00 per hour.

Schedule

8-hour shift, weekend availability, and holidays.