Security Scheduler, Lead (NJUS)

Tasks and Responsibilities

• Process and monitor orders for security services for Owners and Crew using multiple platforms
• Provide daily management of external security vendors
• Identify, develop, implement, and maintain security standard operating procedures and strategies across all operating units to reduce security-related risks
• Manage and maintain all QS Security spreadsheets, databases and records for Owner and Crew ground movements
• Create the daily security schedule. Incorporate new bookings and changes to bookings into the schedule
• Refine and maintain the schedule for security services and operations. Decision making skills are used to recover from unanticipated events. Objective is to continuously search for opportunities to mitigate risk in an dynamic environment
• Communicates important information in a timely manner to all business units including: Owner Services, Travel, International Trip Planning, and Current Day Scheduling. Responsible for escalating key issues to the Director of QS Security
• Ensure that all quality standards for service and unique Owner requests are met
• Manage and maintain the invoicing process for all security services provided by QS Security

Education

• This job will primarily work third-shift hours
• Previous experience with ground transportation reservation systems preferred
• Previous experience in a fast paced, dynamic work environment and the ability to multi-task are crucial to this position
• Ability to communicate in a professional manner in stressful situations
• Previous experience in an aviation planning function, dispatch, or security planning is preferred
• Able to manage and make decisions with multiple competing variables and priorities
• Able to organize workload for effective implementation
• Sound judgment and problem-solving skills
• Excellent verbal, written, and presentation skills
• Computer skills: Microsoft Office
• Strong customer service and team focus
• Good verbal & written communication skills
• Exposure to sensitive and confidential information
• Leverage technology to provide timely information to other departments involved in executing the schedule

Core Competencies

• Knowledge, Skills, Abilities and Other (KSAOs)