Security Response Shift Supervisor

About the role

GardaWorld Security Services is hiring a Response Security Shift Supervisor. The role requires sharp observation skills and attention to detail while monitoring screens. As a Security Officer – Surveillance, you will spot threats before they escalate in environments such as security operations centers, call centers, parking gatehouses, etc.

Responsibilities

• Supervise operations such as training new officers, conducting post checks, scheduling to ensure zero dark posts
• Direct, supervise, and support shift officers
• Customer service duties: welcoming, verifying identity, guiding visitors
• Manage access control and respond to operational emergencies; ensure timely response, efficient communication, accurate reporting
• Maintain operational logs, records, and post orders
• Develop and maintain effective relationships with client and employees; serve as liaison between GardaWorld, client, and assigned staff
• Maintain goal of zero safety incidents while managing a robust safety culture and program appropriate to the operating environment
• Responsible for corrective action and discipline of subordinate officers (up to formal warnings) and recommend/participate in other disciplinary decisions up to termination
• Perform regular patrols to identify potential risks
• Supervise & manage employees on your shift at assigned job site
• Maintain a healthy, professional relationship with client at the assigned site
• Inspect security equipment and report maintenance needs
• Respond to incidents, provide first aid, coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Qualifications

• Authorized to work in the U.S.
• Ability to provide documentation of High School Diploma or GED
• 6 months in a security leadership position required
• 2 years of security industry experience preferred
• Strong report writing skills
• Sharp visual acuity and exceptional concentration skills
• Strong proficiency with technology
• Security, Military, or Law Enforcement experience is a plus
• Current BSIS issued Security License (Guard Card) and additional 32 hr. security trainings (additional trainings may be obtained during onboarding)

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance plans
• 401(k) retirement savings plan with employer matching contributions
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Pay

Competitive hourly wage of $35.95/hour (DailyPay is available for GardaWorld employees!)

Schedule

Site Locations: Oakland, CA
Schedule: Part-Time, Saturday & Sunday / 10:30pm‑7:00am