Security Radio Dispatcher FT

About the role

Reports to Security Manager/Security Supervisor. Delegate all incoming emergency and non-emergency telephone and radio calls to appropriate security personnel.

Responsibilities

• Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Maintain the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Answer and relay telephone and radio calls to appropriate security personnel.
• Relay calls regarding guest/team member incidents, medical emergencies, crimes, inter‑department escorts and other calls as needed.
• Report complaints regarding security‑related operational procedures to supervisors or management as needed.
• Contact local law enforcement and emergency medical services for assistance with guests and team members and guests.
• Dispatch security officers and other team members to specific areas as needed.
• Document radio calls onto a computerized system; enter information, make corrections and addendums and gather other information as needed.
• Keep a log of all radios assigned to department personnel on shift.
• Monitor, update and transmit information provided by safety robots through computer software to appropriate security personnel.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to the position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property‑established Anti‑Money Laundering policies; maintain accurate MTL, MIL, CTR and SAR as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Some college, with business and/or law enforcement courses, preferred.
• Strong communication skills in English both written and oral; Spanish or other language skills a plus.
• Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
• Physical demands: regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen; concentrate for prolonged periods; close, distance, peripheral and depth vision; hand‑eye coordination to operate keyboard, touch‑screen, telephone and calculator; frequently lift/move up to 30 lbs.
• Work environment: normal office setting and casino floor; frequent walking/standing in a smoke‑filled environment; temperature‑controlled with varying noise levels; exposure to high noise, various lighting (fluorescent, flashing, strobe, colored lights); extended hours, irregular shifts including nights, weekends, holidays; ability to work under pressure and long hours; may be exposed to difficult guests and irate staff; travel may be required.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast‑paced, stressful environment.
• Ability to meet multiple deadlines and multi‑task.
• Strong critical thinking, analytical and guest‑service skills.
• Positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co‑workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team‑building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.