Security Project Specialist 3 (Data Centers) - San Antonio, TX

About the Role

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Technician to join our amazing culture. In this role, you will be responsible for installing, programming, system start‑up/check‑out, certification, and related customer training on assigned fire, security, and/or building automation projects, ranging from small to large and varying in complexity. You will deliver projects effectively within budgeted cost and time schedules, act as the key interface for technical support with the customer, and maximize customer satisfaction. You may also mentor less‑experienced staff.

Responsibilities

• Install, program, test, repair, and service a variety of security, fire alarm & life safety, and building automation systems and equipment.
• Read and interpret complex blueprints, schematics, manuals, wiring diagrams, and specifications to determine installation requirements.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non‑routine programs of substantial variety and complexity for systems.
• Provide technical support and training to customers, ensuring maximum satisfaction.
• Take ownership of onsite projects, including safety, quality, and performance.
• Perform custom system integrations, detailed upgrade planning and execution, system audits, consultation, and database management as needed.
• Install, configure, and support network systems and equipment for assigned projects.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Perform work in accordance with federal, state, and local regulations and company health and safety policies.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Advise management on customer satisfaction, product performance, installation techniques, standards, and product improvement suggestions.
• Develop or assist with customer presentations and new business development activities.
• Prepare project deliverables such as submittals, shop drawings, training documentation, programming, graphics, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identify potential project risks, communicate them, and help develop mitigation strategies to control cost and schedule deviations.
• Work closely with Project Manager and/or Operations Manager to coordinate projects, supervise subcontractors, recommend quality improvements, and enhance customer satisfaction.
• Mentor and train less‑experienced staff; supervise testing, tuning, and adjusting equipment to obtain optimum performance.
• Provide performance feedback to management regarding Project Specialists.
• Perform other duties as requested or required.

Qualifications

• College degree, trade school diploma, or equivalent experience.
• 5–7 years of experience in one or more of the following industries: electronic security, fire alarm & life safety, or building automation.
• Certification in Genetec, Lenel, Software House, Avigilon, or other enterprise‑level systems.

Skills

• Strong customer focus and ability to work under pressure while anticipating customer needs.
• Technical expertise in building automation systems, fire alarm systems, and/or electronic security systems.
• Advanced mechanical and electrical aptitude; ability to read blueprints and drawings.
• Advanced math skills (e.g., calculations of area, velocity, resistance, voltage).
• Highly proficient with Microsoft Office applications (Outlook, Word, Excel).
• Solid troubleshooting skills using advanced test instruments and hand tools.
• Ability to write and modify complex system programs.
• Effective communication and presentation abilities.

Benefits

• 10 company holidays and paid time off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, dental, and vision plans.
• Life insurance and disability plans.
• Wellness program.
• 401(k) matching.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Schedule

Full‑time position.

Company Overview

Convergint has 20 years of proven growth and exceptional performance. Its mission is to be each customer’s best service provider. The company values diversity, operates on a foundation of 10 Values and Beliefs, and is the #1 global, service‑based systems integrator in the industry. Convergint fosters a supportive, accessible, and inclusive environment where individuals can realize their maximum potential.