Security Project Specialist 1 - Fort Myers, FL

About the Role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our team. In this role, you will install, program, system start-up/check-out, certify, and provide customer training on assigned projects, including small or less complex projects. You will be part of a dynamic team that supports your growth as Convergint expands.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, which may include security, fire alarm & life safety, and/or building automation, with guidance as needed.
• Act as the key interface for technical support and training for customers, ensuring maximum customer satisfaction.
• Refer complex issues to higher-level colleagues.
• Interpret blueprints, schematics, manuals, and other specifications to determine installation procedures, with minimal assistance required for complex specifications.
• Interpret manuals, schematics, and wiring diagrams to repair equipment using knowledge of electronics and standard test instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Ensure Convergint Technologies is the customer’s first choice for service by acting as "our customer’s best service provider" at all times.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and deadlines.
• Work closely with the Project Manager and/or Operations Manager to coordinate projects, recommend improvements, and enhance customer satisfaction.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Willingness to learn technical skills related to fire alarm systems and/or electronic security systems.
• Self-starter who works well with minimal direct supervision.
• Solid mechanical and electrical aptitude (e.g., experience with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to job sites regularly; minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Preferred (but not required): 1-3 years of relevant field service experience.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.