Security Patrol - 1st Shift

About the Role

Security Patrol is responsible for maintaining the safety and security of Hershey Entertainment & Resorts (HE&R), its properties, assets, guests, and team members across all HE&R venues, both on and off the Hersheypark Entertainment Complex. Security Patrol conducts regular patrols and safety checks of HE&R venues, responds to alarms, emergency calls, or other requests for assistance, and ensures a safe environment at the largest amusement park in Pennsylvania, featuring over 70 rides, a zoo, and a water park.

Responsibilities

• Provide a safe and friendly atmosphere for guests and team members
• Establish and maintain working relationships with other departments and support teams
• Provide security for transporting money and financial documents
• Manage deployment of security personnel and equipment during incidents
• Assess, investigate, resolve, and contain situations based on company policy and training
• Conduct high-visibility patrols of buildings and grounds
• Control vehicle and pedestrian traffic when necessary
• Monitor guest behavior for compliance with event and venue policies
• Monitor crowd behavior and movement, taking proactive measures to mitigate risk
• Communicate regularly with Security Management regarding operational issues, concerns, losses, and unusual situations
• Create timely, thorough, and accurate incident reports
• Consistently practice safe work habits, including use of personal protective equipment and reporting unsafe situations

Requirements

• Must be at least 18 years of age
• Must possess a valid driver's license
• Minimum of three (3) years of experience in Safety & Security (professional experience may substitute)
• Must obtain RAMP Certification post-employment

Qualifications

• Criminal justice, safety, or security-related training and experience preferred
• Friendly, upbeat, and able to interact well with guests and team members
• Able to work independently and be self-motivated
• Detail-oriented with strong verbal and written communication skills
• Ability to communicate effectively, including delivering safety instructions and using radios/microphones
• Ability to complete all legal, company, and department training requirements
• Ability to remain alert and vigilant at all times
• Ability to handle stressful conditions, emergencies, and high accountability
• Comfortable working in a fast-paced environment
• Ability to safeguard confidential information
• Proficient in Microsoft Office and Google Workspace (Excel, Word)
• Positive attitude, eagerness to learn, and professional image in compliance with HE&R guidelines

Job Demands

• Must work a flexible schedule, including weekends and holidays
• Must work a minimum of eight (8) hours every two pay periods to remain active
• Exposure to various weather conditions, including extreme heat, sun, cold, and inclement weather
• Ability to stand and walk unassisted for up to eight hours at a time
• Ability to bend at the waist and knees, and perform repeated manual tasks
• Ability to raise leg 37 inches, push, pull, and reach above shoulder level
• Ability to lift up to fifty (50) pounds without assistance

Benefits

• Free admission and parking to Hersheypark upon receiving Employee ID
• Discounts on food and shopping