Security Operations Technology Manager

Key Responsibilities

• Serve as the primary U.S. SME for Genetec Omni-cast and enterprise IP-camera solutions, responsible for system integrity, configuration standards, support for troubleshooting, and lifecycle governance.
• Provide expert guidance on Access Control technologies, particularly Ccure.
• Partner with global and regional stakeholders to ensure technology compliance, alignment with standards, and consistency across all locations.
• Advise project managers, integrators, and operational teams on system design, hardware specifications, approved configurations, and installation procedures.
• Work directly with vendors and integrators to maintain compliance with current standards and alignment with the future technology roadmap.
• Support the Security Operations Centre (SOC) in understanding, operating, and optimizing security technology platforms.
• Aid in maintaining and updating global security technology standards, procedures, and training materials.
• Provide escalation support for high-impact incidents and support recovery efforts, including occasional work outside normal hours as required.
• Contribute to ongoing improvement initiatives, including system upgrades, integrations, compliance audits, and new technology evaluations.

Professional Growth & Development

This position offers significant opportunities to deepen expertise in global security technologies and to contribute to the ongoing advancement of our enterprise security environment. Team members benefit from a wide range of formal and informal training, including classroom, online, and hands-on learning with global colleagues and industry-leading technology partners.

Other Requirements

• Ability to work outside standard hours, including weekends or holidays, when system incidents or recovery efforts require

Basic Qualifications

• Minimum of 5 years' experience with Genetec Omni cast or comparable enterprise video management systems
• Minimum of 5 years' experience with Microsoft Office Suite (Word, Excel, PowerPoint)

Preferred Skills

• Strong understanding of IP-based CCTV (Axis or similar), including installation and configuration
• Bachelor's degree in Security Systems, Information Technology, Electrical Engineering, Computer Science, or related field
• Hands-on installation and configuration experience with Software House/HID access control hardware (readers, locks, panels, cabling, etc.)
• Experience administering CCure 9000, including system configuration, troubleshooting, and database management
• Software House CCure 9000 Level 2 certification (Level 3/4 preferred)
• Ability to influence stakeholders and build trust across technical and non-technical teams
• Excellent customer service and the ability to manage priorities in dynamic environments
• Experience supporting complex security ecosystems across multinational environments
• ASIS CPP or PSP certification
• CISSP certification or similar cybersecurity qualification
• Familiarity with ISO 27001 Controls and Risk Management Framework
• Demonstrated ability to support and drive organizational change

Professional Skills

• Excellent written and verbal communication skills
• Strong organizational, analytical, and problem-solving skills
• Ability to work independently and as part of a global team
• High level of integrity and ability to protect confidential information