Security Operations Technician

About the role

As a Security Operations Technician with Epic Hosting, you will join a SOC team that protects Epic's SaaS infrastructure for some of the nation’s largest healthcare organizations. You will identify security events, coordinate investigations and responses across multiple teams, and apply critical thinking to develop long‑term process improvements rather than quick fixes. You’ll also monitor emerging threats and recommend and implement new information‑security solutions. Epic’s campus is located just outside Madison, WI – a city celebrated for its tech growth, quality of life, and accolades such as the greenest city in America, best city for renters, fittest city, and third‑best metro for young professionals. The uniquely themed workspace is designed to help you get stuff done whether you’re at a desk, in a conference room, or relaxing by the fireplace.

Responsibilities

• Identify security events in the environment and coordinate investigation and response across multiple teams
• Use critical thinking to determine long‑term process improvements rather than temporary solutions
• Stay abreast of emerging security threats and recommend/implement new information‑security solutions
• Follow policies and procedures and escalate when they are not followed
• Escalate potential security incidents and provide relevant information
• Meet all security responsibilities defined in policies and procedures

Requirements

• Eligibility to work in the United States without visa sponsorship
• COVID‑19 vaccination

Skills

• Enterprise firewalls, network intrusion detection/prevention, virtual private networking, application whitelisting, data loss prevention
• Log analysis, monitoring, system/network auditing; experience in a security operations center
• Security certifications (e.g., SANS/GIAC GSEC, ISC2 SSCP, EC‑Council ECSA, CompTIA Security+) are a plus
• Knowledge of a scripting language such as PowerShell
• Experience with access management, Active Directory, and physical security
• Familiarity with SIEM, MFA, and ITIL tools

Benefits

• Restaurant‑quality meals at a low cost, prepared by culinary talent from top restaurants nationwide
• Four‑week sabbatical after five years of service (examples include kayaking in Patagonia, attending a Beyoncé concert in Ireland, building a library in Tanzania, running a marathon in Antarctica)
• Comprehensive health and wellness benefits
• Annual raises and bonuses
• Stock grants providing a greater stake in Epic’s success
• Relocation assistance to the Madison, WI area (reimbursed)

Pay

Merit‑based compensation that reflects the impact of your work on the company and our customers.

Schedule

• Available to work 1st, 2nd, or 3rd shift