***SECURITY OPERATIONS COORDINATOR: *$20.00 - $29.00 Per Hour* - (South Holland, IL.)

About the role

Company: At Federal Protection Agency, Inc, we believe in making smart investments, and that starts with investing in our people. As a Security Operations Coordinator, you will play a crucial role in coordinating and managing our security team operations. Federal Protection Agency, Inc provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer paid vacations, paid time off, performance bonuses, referal bonuses, employee assistance programs, company discounts, perks and more for most full-time positions!

Responsibilities

• Possess strong customer service and public relation skills and be able to interact well with people of diverse cultures and backgrounds.
• Provides administrative support functions for the Operations team.
• Takes direction from the Operations managers and determines the necessary service requirements to fulfill the contractual responsibilities with our client base.
• Collaborate with personnel and Operations managers to ensure deadlines are completed on time and within the scope of work.
• Work consistently with management to ensure our clients receive the best possible service.
• Ability to use Windows based programs.
• Ability to utilize Microsoft Office (Word, Excel, and Outlook).
• Ability to multi-task during the work shift.
• Willingness and ability to work weekends, holidays, and cover additional shifts as required by company needs.
• All other duties, as assigned.

Essential Functions/Duties

• Leadership skills to provide direction to the Site/Account assigned Officers and assist with areas of responsibility as needed
• Provide Site Support for all areas of the sites and inspections of assigned personnel
• Effectively manage, motivate, coach and formally evaluate the performance of all assigned staff and officers.
• Absorb and implement measurement and evaluation tools for efficiency, accuracy, timeliness, and costs/benefits of each area of responsibility
• Make recommendations for the creation, modification, and updating of policies, procedures, standards, and guidelines as they relate to your assigned Site/Account.
• Absorb and implement controls for accurate and timely patrol and alarm response activities.
• Respond to incidents at the Site proactively and in response to requests for assistance from any Federal Protection Agency, Inc. Security Manager, Supervisor, Assigned Agent/Officer and Client. Coordinate the proper response and internal notifications as appropriate.
• Continually review all aspects of the Site/Account for potential improvement and profitability.
• Ability to effectively communicate within all levels of the organization and client operations.
• Communicate clearly and effectively with office management to resolve any potential issues or concerns or threats at assigned site/account.
• Excellent conceptual and critical thinking skills, present ideas in a clear and compelling manner with strict attention to detail.
• Emotionally intelligent with excellent people skills and ability to develop and manage successful business relationships with clients and prospective clients.
• Strong personal presence, credibility and high integrity.
• Present ideas in a clear and compelling manner.

Requirements

• Prior Supervisory experience in the security industry or a related field, Minimum of (1-2) years verifiable and Security Supervisor / Management experience.
• High school degree or equivalent.
• Strong leadership and communication skills.
• Ability to handle all situations and make quick decisions.
• Must have valid driver's license, clean driving record and reliable transportation.
• Must have a flexible schedule and be available to work weekends and holidays.
• Must be able to write and train officers on procedures as required for each location (Site Specific).
• Must be computer savvy and be able to multitask environment.
• Must be able to communicate clearly.
• Must be able to travel to locations to perform post inspections with inspections conducted during the week and on weekends.
• Must be able to train security officers on operational and corporate policies and procedures.
• Must maintain a working knowledge of the locations of all contracted sites.
• Must be able to respond to calls for assistance, reports of accidents or incidents and after-hour emergencies.
• Must be able to monitor and ensure that all company equipment and vehicles are current on maintenance issues.
• Assist with scheduling, fill all open post, and call-off while minimizing overtime.
• Review daily all logs and incident reports, and pass on to Management any unusual occurrences, disciplinary issues, call-offs, or missing documentation.
• Follow up as directed by Security Management.
• Must be able to use up and coming technology and be flexible with new development.
• Other tasks/responsibilities as assigned.

Qualifications

None specified.

Skills

None specified.

Benefits

• Sign on Bonus $$$
• Paid Vacation
• Paid Time Off
• Paid Training
• Flexible Schedules
• Performance Bonuses $$$
• Employee Recognition Awards & Bonuses $$$
• Employee "Refer A Friend" Bonus Program $$$
• Employee Discount Programs
• Large Scale Growth & Career Advancement Opportunities