Security Operations Center Team Operator - Columbus, IN

The Security Operations Center (SOC) Operator supports 24/7 physical security monitoring and response operations for Circle K stores throughout the United States and Canada. You will play a critical role in protecting store employees, assets, and operations by responding quickly and accurately to security events. This position operates in a fast paced, high-volume environment and requires strong attention to detail, sound judgment, and the ability to remain calm under pressure while strictly following established procedures. This role offers hands on experience with enterprise alarm monitoring, video surveillance, and incident management systems, with opportunities for growth and advancement. The SOC operates 24 hours a day, 7 days a week, and team members must be available to work assigned shifts, including nights, weekends, and holidays. This is a Physical Security Operations Center role focused on alarm monitoring, video surveillance, incident response, and dispatch coordination. It is not an IT position such as IT Security, Cyber Security, or Information Security position. This is an onsite position located in Columbus, Indiana. This is not a remote or hybrid position. Essential Job Functions Monitor and respond to security alarms including robbery, burglary, panic, fire and system trouble signalsPrioritize alarms based on severity (P1 vs. non P1) and follow defined response proceduresDispatch law enforcement, fire departments, and service vendors as requiredMonitor live and recorded CCTV video using enterprise surveillance systemsPerform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systemsSupport store personnel via phone and email with security related issuesDocument incidents accurately and maintain detailed records in security systemsMonitor and manage access control systems, including user access and event reviewMaintain and update subscriber, site, and system recordsFollow Standard Operating Procedures (SOPs) and escalation protocols without deviationCommunicate effectively with internal teams to ensure continuity of operations Requirements Must be able to work onsite in Columbus, IndianaThis is a Physical Security Operations Center position and not an IT Security or Cyber Security roleExperience in alarm monitoring, dispatch, emergency communications, law enforcement, military, call center operations, security operations, retail operations, or a related field preferred (strong entry level candidates will be trained)Experience with alarm platforms (Micro Key, SIMS, DICE, or similar) preferredFamiliarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plusStrong troubleshooting and problem solving skillsAbility to manage multiple tasks in a high-volume environmentStrong attention to detail and decision making accuracyAbility to strictly follow procedures without deviationExcellent verbal and written communication skillsProficiency in Microsoft Office (Word, Excel, Outlook)Must be able to work assigned shifts in a 24/7 environment, including nights, weekends, and holidays What Success Looks Like Responds to alarms quickly, accurately, and consistentlyFollows SOPs without shortcuts or deviationsMaintains composure during critical or high-volume situationsCommunicates clearly and professionally with stores and first respondersProduces accurate, detailed incident reportsContributes to a reliable, high performing SOC team PHYSICAL DEMANDS Ability to sit and monitor systems for extended periodsFrequent use of computers, phones, and monitoring equipmentOccasional lifting to 40 lbs. Additional Notes Experience in multi-site retail, alarm monitoring, emergency dispatch, call center, or high-volume monitoring environments is a strong plusThis is a fast paced, high responsibility role directly impacting store safety and operationsJob duties may evolve based on operational needs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish