Security Operations Center Specialist (2nd Shift)

About the Role

We are seeking a detail-oriented and highly responsive Security Operations Center (SOC) Specialist to support 24/7 security operations in a dynamic, fast-growing public tech-bio environment. The SOC Specialist is responsible for monitoring physical security systems, responding to alarms and incidents, and supporting laboratory and facility-related emergency coordination. This role serves as the first line of detection and response to protect employees, facilities, research environments, and intellectual property.

Responsibilities

• Monitor access control systems, CCTV platforms, intrusion detection systems, and environmental/life safety alarms.
• Respond to alarms and alerts in accordance with established SOPs and escalation protocols.
• Dispatch security personnel, facilities teams, or emergency responders as appropriate.
• Provide real-time situational awareness during incidents.
• Document all incidents accurately and thoroughly in incident management systems.
• Process badge access requests in accordance with company policy and approval workflows.
• Conduct access audits and ensure compliance with access governance standards.
• Deactivate access credentials in alignment with HR offboarding procedures.
• Troubleshoot access control issues and coordinate with technical teams when needed.
• Retrieve and review surveillance footage to support investigations or incident inquiries.
• Export and preserve video evidence following chain-of-custody procedures.
• Maintain awareness of camera functionality and report system issues.
• Monitor and escalate lab-related environmental alarms (e.g., temperature, freezer alerts, power interruptions, life safety systems).
• Coordinate with Facilities, EHS, and lab operations during emergencies.
• Support business continuity and emergency response procedures.
• Follow established playbooks, escalation matrices, and compliance standards.
• Participate in shift handoffs and provide detailed briefings to incoming operators.
• Identify potential security risks or process improvements and escalate appropriately.
• Maintain confidentiality and professionalism when handling sensitive matters.

Requirements

• 2–5 years of experience in a security operations center (SOC), physical security, dispatch, emergency communications, or a related operational field.
• Hands-on experience using access control systems, CCTV platforms, and alarm monitoring software.
• Ability to assess, triage, and prioritize multiple incidents simultaneously in a fast-paced environment.
• Strong situational awareness and ability to identify potential risks or anomalies.
• Demonstrated technical aptitude and comfort learning new security systems and tools.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general internet-based business applications.
• Ability to work rotating shifts, including nights, weekends, and holidays, as operational needs require.

Preferred Qualifications

• Experience in biotech, life sciences, healthcare, or other regulated environments.
• Prior experience in a 24/7 operations environment.
• Knowledge of incident management systems and evidence handling procedures.
• Professional security training or certifications (e.g., ASIS certifications or similar).
• Exceptional attention to detail and accuracy in documentation.
• Strong communication skills, both written and verbal.
• Proven sound judgment under pressure and during critical incidents.
• High levels of reliability, accountability, and professionalism.
• Ability to work collaboratively within a team-oriented environment.

Physical Demands

• Must possess ability to sit and/or stand for long periods of time.
• Ability to work extended hours during implementations and on-call rotations.

Schedule

2nd Shift: Monday - Wednesday 1:00pm-1:00am and Thursday 5:00pm-9:00pm.

This position requires local travel between Arizona sites and may require after-hours response to emergency issues.

Training

All job-specific, safety, and compliance training are assigned based on the job functions associated with this role.