Security Operations Center Dispatcher / Command Center (Vincent)

About the Company

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader.

Responsibilities

• Oversee the camera monitoring and alarm systems of 60+ properties, including Fire Alarm systems, Access control systems, and video surveillance.
• Utilize multiple alert systems and ensure information is correctly actioned, routed, and distributed to necessary parties.
• Multitask across multiple computer screens and systems, understanding the responsibility and liability of each alarm and notifying the correct client/tenant.
• De-escalate irate tenant/customer calls and access requests.
• Maintain a neat and professional appearance.
• Communicate clearly and effectively in English (both written and verbal).
• Answer incoming lines and alarms.
• Remain calm and work well in a fast-paced environment.
• Communicate with on-site security personnel and local emergency services.
• Write detailed reports on incidents that occur on the premises daily.
• Comply with all requirements/directives within the on-site operations manual/post orders.
• Assume other duties as required by either Client or Northeast Security, Inc.

Requirements

• High School Diploma/GED Equivalent.
• Must be at least 18 years of age.
• Dependable means of transportation.
• Must successfully pass all pre-employment background and drug screenings.
• Learn and be knowledgeable of all company policies and procedures.
• Prior dispatch or command center experience in a fast-paced environment is required.
• Previous 911 Dispatch experience or related field/education in a fast-paced environment is highly sought.
• Computer literacy, including working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
• Excellent oral and written communications, organizational, and interpersonal skills.

Preferred Systems Experience

• AVIGILON
• ALTA (OPENPATH)
• C-CURE
• LENEL / LENEL 2.0
• SIEMENS
• OTIS
• PANORAMA 2.0
• CONTINUUM
• MILESTONE
• Lyft Net / SCHINDLER EMS
• ALC WebCtrl
• METASYS
• STRUCTUWARE
• ALTA AWARE

Skills

• Excellent customer service skills.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Strong professionalism.
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Ability to multi-task and self-manage in a dynamic environment.
• Maintain effective relationships with all levels of the company and client organizations.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401K/403b Plan

Schedule

This is a Full-Time and Part-Time position available for 1st Shift, 2nd Shift, 3rd Shift, and Weekends.