Security Operations Center Associate

About the role

The Safe and Secure Operations Center Associate role is part of a 24/7 security team that analyzes and reports on risks to the company including facility intrusion, natural disasters, terrorism/crime, civil unrest, workplace violence, and other risks.

Responsibilities

• Monitor CCTV, access control, and alarm systems for Carvana sites nationwide
• Operate 24/7 emergency phone lines and triage calls from site contacts
• Support on-site Safe and Secure Associates in responding to incidents
• Utilize software to recognize incidents that may place the company’s sites, employees, or brand at risk
• Analyze the potential impact to the business and escalate appropriately
• Provide physical security data and information to assess risk and structure policies and procedures
• Respond to life safety incidents and dispatch Safe and Secure Associates, facilities, police, fire, and EMS personnel as required
• Communicate and disseminate information using established communication vehicles to key partners

Requirements

• High school diploma or GED equivalent
• Two (2) years previous Security Operations or Call Center experience
• Ability to work flexible hours and shifts, and potential overtime hours as dictated by business need
• Demonstrated ability to deliver a consistent, top-notch customer service experience
• Ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind
• Ability to meet deadlines working in a fast-paced environment with minimal direction
• Strong interpersonal and communication skills
• Action-oriented mentality

Qualifications

• Bachelor’s degree (ideally in business, finance or criminal justice) from an accredited college or university
• Experience with Jira, Wrike and/or MS Project project management software

Benefits

• Full-Time hourly NOT REMOTE OVERNIGHT position with a competitive rate
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A seat in one of the fastest-growing companies in the country