Security Officer - weekends

Massachusetts Eye and Ear Infirmary, part of Mass General Brigham, supports patient care, research, teaching, and community service as a not-for-profit organization. We invite applicants to join our high-performing teams driving groundbreaking medical discoveries.

About the role

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations. Patrols assigned areas, identifies safety hazards, and reports unusual occurrences. Investigates complaints or potential criminal conduct, assists in restraining patients as necessary, and provides protective services. Exhibits excellent customer service skills and, if applicable, is responsible for the arrest of criminal suspects under the authority of a State Special Police license.

Responsibilities

• Patrols assigned areas, with particular attention to locations where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals; notifies law enforcement of potential/real civil or criminal misconduct; detains suspicious individuals and makes arrests when authorized; participates in court proceedings as required.
• Prepares and submits complete and accurate written reports; logs all incidents and keeps the Supervisor informed.
• Maintains accountability for valuables, property, and evidence in custody; ensures safekeeping and proper documentation.
• Acts as Dispatcher using integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; maintains documentation.
• Assists workplace and domestic violence victims; responds to medical emergencies; assists in patient restraint when authorized; protects dignitaries; controls pedestrian and vehicular traffic.
• Voluntarily participates in departmental committees, task forces, and teams.

Requirements

• Bachelor’s Degree (Criminal Justice preferred).
• Class D Passenger Vehicle Driver’s License (State License).
• Experience in hospital, security/police, emergency medical, or customer services (3-5 years preferred).

Skills

• Strong interpersonal communication and customer service skills; ability to establish positive relationships and gain trust.
• Ability to de-escalate anxious or stressed individuals and manage aggression.
• Works effectively both independently and in teams; able to multitask.
• Strong problem-solving, critical thinking, and analytical skills; good judgment and prioritization.
• Customer service skills: accessible, energetic, empathetic, collaborative, and flexible.
• Displays tact, diplomacy, active listening, and effective articulation.
• Understanding of community policing, risk analysis, and crime prevention concepts.
• Strong writing skills for documentation and data support.
• Intermediate computer skills: typing and database software use.

Additional Details

This is an onsite role located at 243-245 Charles Street. Scheduled weekly hours are 24, working weekends from 11:00 AM to 11:00 PM.

Pay

$23.34 - $33.37 per hour (Grade 5).