Security Officer - Registration Specialist Emergency Department

About the Role

This dual-role position plays a critical part in maintaining a safe environment for patients, staff, and visitors while also supporting timely and accurate patient registration.

Responsibilities

• Security Duties: Respond promptly and on-site to identified security risks or threats within the Emergency Department. De-escalate patients in crisis or those exhibiting aggressive or disruptive behavior. Maintain a high-visibility presence to promote safety and deter potential threats. Manage emergency or crisis situations calmly and effectively in collaboration with clinical and administrative teams.
• Registration & Customer Service: Greet patients, visitors, physicians, and staff in a friendly and professional manner; provide assistance as needed. Answer telephone calls promptly and courteously; route calls accurately and take detailed messages when necessary. Demonstrate proficiency in CPSI registration system for accurate and efficient patient intake. Collect, scan, and verify insurance information and related documentation. Obtain appropriate signed consents for all services rendered, ensuring compliance with legal and organizational standards.

Requirements

• Law Enforcement or Hospital Security experience required.
• Must maintain current BLS certification.
• HRRMC offered de-escalation Training within 3 months of hire.

Qualifications

• Customer Service preferably in a hospital, medical or physician office preferred.

Benefits

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well-being. For details about our benefits, visit our Benefits Guide.