Security Officer

About the role

The Security Officer provides a safe and secure environment for patients, visitors, and staff. The role requires situational awareness, assessment, and interventional skills, often responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting mental health programs to maintain a safe and therapeutic clinical environment.

Responsibilities

• Ensures the security of buildings and property through regular patrols and reporting.
• Ensures patient safety by completing regular environmental assessments and periodic unit rounds.
• Promotes positive guest relations by assisting visitors.
• Investigates incidents that occur on health system property.
• Reports as a team member to all hospital behavior emergencies and responds quickly in a professional and therapeutic manner.
• Performs least restrictive verbal and physical de-escalation techniques as necessary.
• Generates reports and completes follow-up on incidents as directed.
• Maintains and inspects alarms and safety equipment.
• Assists with evacuations in emergency situations requiring strength, stamina, and flexibility.
• Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.
• Provides support to ensure a Safety Officer is present as needed for court proceedings.
• Assists with patient admissions in a timely, organized, and client-centered fashion.
• Responsible for visitor management, including providing orientation, screening, and badges for entrance.
• Participates in debriefing of escalation events.
• Assists with patient transitions as needed.
• Works to establish rapport with patients with the goal of de-escalation in mind.
• Attends change of shift and unit-level huddles as requested.
• Performs other duties as assigned.

Requirements

• High school graduate or equivalent.
• At least two years of security officer experience preferred.
• Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation, or hospital environment preferred.
• Military or Law Enforcement experience preferred.
• Demonstrated computer literacy, loss prevention techniques, and positive guest relations skills.
• Must have a valid driver’s license and meet the insurability policy requirements to drive a CHKD vehicle.
• Must be able to pass the CHKD driving test within 30 days of employment.
• CPR Training required and/or must be obtained within 45 days of hire.
• CPI Crisis Prevention Training must be obtained within 30 days of hire.
• Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening, and annually thereafter.

Working Conditions

Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.