Security Officer Lobby Supervisor Commercial Residential

Responsibilities

Supervise and coordinate the delivery of quality services to the client.

Act as a liaison between customer, Account Manager, and lobby receptionists; supervise lobby staff, providing coaching, recognition, and discipline within approved empowerment range.

Supervise day-to-day operations at the site for Lobbies, Badge & ID, Visitor Centers, and Large Events.

Enforce Allied Universal policies as outlined in the handbooks and executive memos.

Aid the Account Manager in identifying, meeting, and exceeding the needs of the customer.

Maintain a minimum of unbilled overtime and meet contractual scheduled hours.

Cook up and conduct site-specific on-the-job training (OJT), client specific training, and annual refresher training for lobby personnel.

Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.

Communicate staffing needs to the Account Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates.

Ensure that lobby personnel receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.).

Aid with the communication of policies, company announcements and job openings.

Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders).

Respond to client requests.

Make emergency notifications as necessary pursuant to site Post Orders.

Provide direction and instruction to subordinates regarding the performance of their duties.

Make disciplinary action/commendation decisions pertaining to security personnel.

Make productivity and cost reduction recommendations to management.

Make recommendations for physical security surveys, job safety analysis and post orders.

Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel assigned.

Qualifications

• Must possess a high school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Must possess, or be able to obtain, a SECRET clearance with the Department of Defense.
• Minimum one (1) year of experience in security, law enforcement or military service.
• Must possess one or more of the following: Service in the active-duty military, military reserves, or National Guard; Service in Auxiliary Police or Police Cadets; Minimum of one year verifiable and successful supervisory experience in security-related industry.
• Be able to operate radio or telephone equipment and/or console monitors.
• Demonstrated ability to interact cordially and communicate with the public.
• Effective oral and written communication skills.
• Problem solving skills.
• Active listening skills.
• Absorb and evaluate situations effectively; identify critical issues quickly and accurately.
• Compile, sort, and interpret data.
• Research, investigate, compile information.
• Mediate conflict with tact, diplomacy.
• Write informatively, clearly, and accurately.
• Teamwork.
• Attention to detail.

Preferred Qualifications

• Possession of one or more of the following: Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone; Graduate of a Certified Public Safety Academy (military or civilian); Bachelor’s degree in law enforcement or criminal justice related studies; Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service.