Commercial Security Supervisor

Responsibilities

• Daily supervision of security installation technicians to ensure on time, productive system installations and servicing.
• Find opportunities to improve efficiency, discuss get buy in and approval to institute with measurable performance management to KPI’s and goals.
• Set up and implement process, operation or technical field changes to achieve goal.
• Remote service and customer education on escalations from Inside Support tech to avoid truck rolls.
• Review tech routing and assignments to maximize efficiency and service.
• Commercial sales of access control, surveillance and security systems prior to installation.
• Weekly reports of service and installation stats to help pinpoint areas for training, improvement etc.
• Handle technical customer escalations of service issues if field visit is necessary.
• Bi-weekly receive, review and send technicians payroll reports to GM by deadline.
• Receive and respond to internal customer needs for confirmation on COPS data confirmations.
• Give input on project planning and budgeting for upcoming large projects.
• Technical Project management of installation for Access control, surveillance and commercial on install.
• Other duties as assigned.

Qualifications

• Minimum 4 years’ experience in the Commercial Security industry.
• Understanding of computer networks.
• Possess high school diploma or GED.
• Possess a valid driver’s license.
• Working knowledge of hand tools and power tools.
• Basic computer skills and comfortable operating electronic devices.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Must be able to drive/travel in and out of state 40% of the time.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans.
• 401K Retirement Plan with Company Match.
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time.
• Paid Parental Leave.
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.
• Discounted service offerings are provided for high-speed internet, video service, phone, and security service.
• Employee Referral Bonuses.
• Exclusive Entertainment Discounts/Perks.