Security Officer II-Full time; Thurs-Mon; 9am-5:40pm

About the role

The Museum of Fine Arts, Boston, is seeking Security Officers to join their team to assist in protecting the Museum’s collections and creating an inclusive visitor experience where all visitors are welcome and feel that they belong. As one of the world’s renowned art museums, the MFA boasts a collection that spans nearly all cultures and time periods—ranging from the art of ancient Egypt to French Impressionism to Contemporary. There’s art and so much more to interest people from all walks of life. The Museum is a lively social destination that offers concerts, films, and lectures while also serving as an important community and educational resource for schools and families. The MFA is committed to building a culturally diverse and inclusive work environment and strongly encourages and welcomes an application pool that reflects our commitment.

Responsibilities

• Provide superior customer service to visitors, staff and volunteers throughout the Museum
• Perform routine patrols of assigned areas, including galleries, exterior doors, laboratories, secure areas, and other museum facilities
• Assist with crowd control management during highly attended exhibitions and events
• Maintain regular communication with the Command Center, report any security concerns, safety hazards, or unusual incidents, and ensure compliance with security protocols

Skills

• Excellent verbal and written communication
• Keen observational abilities to identify potential security risks
• Capacity to handle high-stress situations effectively
• Reliable, able to work independently with minimal supervision
• Demonstrate sound judgment in resolving conflicts
• Familiarity with security equipment
• Basic computer skills
• Strong attention to detail
• Ability to maintain confidentiality

Requirements

• Strong customer service and interpersonal skills
• Ability to clearly communicate with Museum staff and visitors
• Flexibility to work outside of the regular schedule to support special Museum programming and other security coverage needs
• Physical stamina for extended walking and standing, as well as the ability to navigate multiple floors, stairs, and varying climate conditions
• Basic computer user skills
• Familiarity with security equipment
• Multilingual skills (a plus)
• Security experience (a plus)