Security Officer II (Full time Day, 2nd Shift)

Overview

The Museum of Fine Arts, Boston, is seeking Security Officers to assist in protecting the Museum's collections and creating an inclusive visitor experience.

The MFA is a renowned art museum with a diverse collection spanning various cultures and time periods. It serves as a vibrant social destination offering concerts, films, and lectures, and is a valuable community and educational resource for schools and families.

Typical Duties

• Provide superior customer service to visitors, staff, and volunteers throughout the Museum
• Perform routine patrols of assigned areas, including galleries, exterior doors, laboratories, secure areas, and other museum facilities
• Aid in crowd control management during highly attended exhibitions and events
• Maintain regular communication with the Command Center, report any security concerns, safety hazards, or unusual incidents, and ensure compliance with security protocols
• Show critical skills such as excellent verbal and written communication, keen observational abilities to identify potential security risks, and the capacity to handle high-stress situations effectively
• Be reliable, capable of working independently with minimal supervision, and demonstrate sound judgment in resolving conflicts
• Show familiarity with security equipment and basic computer skills, along with a strong attention to detail and the ability to maintain confidentiality

Requirements

• Strong customer service and interpersonal skills, including clear communication with Museum staff and visitors
• Flexibility to work outside of the regular schedule to support special Museum programming and other security coverage needs
• Physical stamina for extended walking and standing, ability to navigate multiple floors, stairs, and varying climate conditions
• Basic computer user skills and familiarity with security equipment
• Multilingual skills and Security experience are a plus

Shift Information

Full-Time, 40 Hours per Week
Schedules:
Full-Time, 40 hours per week (2nd Shift)
Monday through Friday; 3:20pm - 12:00am
Starting wage: $21.33 per hour (not including shift differential for 1st shift/weekend shift, 2nd shift and 3rd shift)

Benefits

• Medical and Dental Insurance (Full-Time)
• MBTA discount of up to 50%
• Museum discounts, including free admission for you and guests
• Free continuing education courses at SMFA at Tufts University for eligible employees
• Wellness programs
• Health and fitness discounts
• Pet insurance
• Comprehensive EAP program
• Credit union
• Vision insurance
• Generous vacation, holiday, and sick time
• Health and Dependent Care Flexible Spending Account
• Participation in Museum’s 403b matching retirement savings plan

Equal Opportunity Employer

The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.