Security Officer GSOC Operator

Position Overview

As a GSOC Operator, you will serve as a key member of the Surefox Global Security Operations Center (GSOC), supporting real-time monitoring, incident response, access control oversight, staffing coordination, and internal security communications.

Key Responsibilities

• Monitor & Incident Response
• Monitor CCTV, access control, alarm systems, and other security platforms across multiple sites.
• Respond to alarms, dispatch response resources, and coordinate with internal teams and emergency services.
• Perform incident triage, escalation, and detailed reporting in accordance with SOPs.
• Maintain situational awareness of ongoing incidents and emerging threats.
• System Administration & Access Control
• Administer Genetec or equivalent access control systems, including badge issuance and deactivation.
• Troubleshoot system issues and coordinate with vendors or integrators as needed.
• Conduct access audits and support system optimization efforts.
• Threat Intelligence & Communication
• Monitor open-source and internal intelligence sources for security-related risks.
• Prepare and distribute daily, weekly, and monthly incident and security reports.
• Communicate with internal stakeholders, first responders, and law enforcement during incidents.
• Draft and disseminate emergency alerts and advisories when required.
• Operational & Program Support
• Support Assistant Program Manager's with timecard reconciliation and basic payroll assistance.
• Affiliate with scheduling coordination, shift coverage, and staffing adjustments.
• Conduct daily virtual briefings with uniformed security officers.
• Prepare and maintain counseling documentation and operational records.
• Affiliate with guard check-ins, shift logs, training documentation, and compliance audits.
• Generate reports related to coverage, KPIs, and operational metrics.
• Contribute to continuous improvement efforts and after-action reporting.
• Mobility & Emergency Support
• Meet and pass Surefox Physical Agility Test (SPAT) requirements, as assigned.
• Drive company vehicles when required for operational or emergency support.
• Provide emergency or short-notice shift coverage during critical events or staffing gaps.

Qualifications

• Must be legally authorized to work in the United States.
• Must pass a background check.
• High school diploma or equivalent (Associate’s degree preferred).
• 2–5 years of experience in GSOC operations, security systems, or related fields.
• Availability to work any assigned shift, including weekends and holidays.
• Strong communication skills and ability to remain calm under pressure.
• Familiarity with access control and CCTV systems (e.g., Genetec, Lenel).
• Intermediate proficiency with Microsoft Office and Google Workspace.
• Reliable transportation and ability to remain onsite during critical events.

Preferred

• Prior experience working in or directly supporting a GSOC or ISOC.
• Genetec or CCTV administrator experience.
• Experience with scheduling, timekeeping, or operational support functions.
• Military, veteran, or first responder background.
• Relevant security or systems certifications.

Compensation & Benefits

Starting Pay: $30.00/hour
After 90 Days: $31.87/hour
After 1 Year: $33.54/hour
After 2 Years: $35.00/hour
Overtime pay as applicable
Holiday bonus pay for covered shifts worked on Surefox-recognized holidays
Competitive Benefits Package For Eligible Full-time Employees, Including
Health insurance
401(k) with employer match
Paid time off
Holiday pay