Security Officer-Full Time

About the role

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills.

Responsibilities

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct.
• Participates in court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• Receives calls for service using integrated security systems; utilizes two-way radio to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

Education: Bachelor's Degree in Criminal Justice preferred. Experience may be accepted in lieu of a degree.

Licenses and Credentials: Class D Passenger Vehicle Driver's License (state license) preferred; Basic Life Support (BLS) certification; AVADE Workplace Violence Prevention Certification Levels I, II, III (to be completed via in‑person MGB‑sponsored training within six months of hire).

Experience: Experience in a hospital, security/police, emergency medical, or customer service setting is preferred.

Skills

• Strong interpersonal communication and customer service skills.
• Ability to recognize, acknowledge, respect, and effectively interact with all people; establish positive relationships and gain trust.
• Ability to de‑escalate anxious/stressed individuals and manage aggression.
• Works effectively both independently and in teams