Security Officer Front Desk Customer Service

About the role

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Front Desk Customer Service in Houston, TX, you will serve and safeguard clients in a range of industries such as Government, and more. As a Front Desk Security Professional at a government location, you will serve as a welcoming, professional presence while supporting access control and visitor management. You will greet guests, verify credentials, issue badges as needed, monitor entry activity, and communicate clearly with staff and visitors. Join Allied Universal’s caring, reliable team, where integrity, teamwork, and exceptional service help support a secure environment.

Position Type: Full Time

Responsibilities

• Provide customer service to visitors, staff, and/or guests at a government office reception area by carrying out site-specific security-related procedures and access protocols.
• Greet visitors, verify identification and appointment information, issue visitor credentials, and direct guests in accordance with established procedures.
• Monitor access to the location, maintain visitor logs, and communicate with authorized personnel regarding arrivals, departures, and/or access requests.
• Respond to incidents, visitor concerns, and critical situations in a calm, professional, problem-solving manner; notify appropriate personnel and/or emergency responders as directed.
• Support a professional front-desk environment by answering phones, providing general information, and reporting unusual activity or security-related concerns to Allied Universal leadership and/or site contacts.

Requirements

• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Benefits

• Smart Tools: Access to exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Paid training and access to career growth opportunities.
• Financial and Health Benefits: Access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Discounts on top brands and services through the Perks Program.

Pay

Pay Rate: $13.50 / Hour

Schedule

• Monday: 08:00 AM – 03:00 PM
• Tuesday: 08:00 AM – 03:00 PM
• Wednesday: 08:00 AM – 03:00 PM
• Thursday: 08:00 AM – 03:00 PM
• Friday: 08:00 AM – 01:15 PM