Security Officer - Downtown High Rise- $19.75

About the role

Titan Security is hiring a Security Officer for a downtown Chicago location, offering the opportunity to be the face of a prestigious building and contribute to a positive and welcoming environment. Titan Security is trusted by some of the most well-known companies and properties in the country, dedicated to building personalized security solutions. Named a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan fosters a culture of excellence with core values of being Unified, Transparent, Innovative, Committed, and Accountable.

Responsibilities

• Creates positive, memorable, and efficient interactions at the exterior of the building, within the lobby, and at the front desk.
• Proactively greets guests outside the building and inside the lobby, identifying needs and fulfilling them appropriately.
• Monitors traffic flow and lines within the lobby and at the lobby desk; directs guests to minimize wait times.
• Actively identifies, acknowledges, diagnoses, and resolves guest concerns upon arrival.
• Enthusiastically promotes building amenities.
• Maintains accurate knowledge of groups and events happening within the building.
• Promotes teamwork and quality service through daily communication and coordination with other departments.
• Develops and maintains positive working relationships to support team goals.
• Coordinates transportation (e.g., taxicab, Uber, and Lyft pickups) for guests.
• Appropriately utilizes tablet devices to facilitate guest and tenant arrivals at turnstiles.
• Exceeds standards for personal appearance and grooming at all times.
• Facilitates lobby safety, cleanliness, and security.
• Performs key front desk agent and administrative functions as directed.
• Performs all other job-related duties as assigned.

Requirements

• Must be at least 18 years of age.
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel, or restaurant position.
• Must be comfortable around dogs, cats, and other pets/animals.
• High School diploma or general education degree (GED).
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state-accredited training requirements.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English.
• Able to meet physical essential functions of the job, including lifting 50+ lbs, completing foot patrols, walking up and down stairs, and working in inclement weather.

Qualifications

• Bilingual ability is considered a plus.
• Weekend availability required.

Pay

$19.75/hour depending on experience, location, and position.

Benefits

• Paid time off and paid holidays.
• Medical and dental insurance.
• Opportunities for career growth and promotion.
• Skills-enhancing training.