Security Officer Dispatch- 2nd Shift

Essential Duties And Responsibilities

• Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.
• Takes necessary steps to ensure the safety and security of operations.
• Answers both internal and external phone calls with professionalism and routes the calls appropriately.
• Must be able to multitask.
• Utilizes various computer systems and programs to monitor and/or log the events that occur on shift.
• Appropriately assigns tasks based upon scheduling and what the task entails.
• Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures.
• Provides a high level of customer service and promotes a positive attitude to create a fun and entertaining experience for our guests and team members.
• Patrols, periodically, buildings and grounds of the facility, as directed; or stands watch, as directed, at an assigned security post, in order to oversee the comfort, safety and security of our guests.
• Collaborates with Surveillance on monitoring critical areas.
• Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.
• Monitors and controls guest access to and from gaming and non-gaming areas.
• Affords assistance to local law enforcement and the Illinois Gaming Agents as needed.
• Acts as a Security Officer when not assigned as a Dispatcher.
• Other duties as assigned.

Qualification Requirements

• Must be at least 21 years of age.
• High school diploma/GED; or six months to one year experience working in an environment where multitasking is necessary.
• Must be dependable and display sound judgment.
• Must qualify for and maintain a license with the IL Gaming Board.
• Must have a valid driver’s license.

Physical Demands

• Regularly sits or stands.
• Frequently reaches with hands and arms.
• Frequently talks or hears.
• Regularly lifts and/or moves up to 10 pounds, frequently lifts and/or moves up to 25 pounds, and occasionally lifts and/or moves up to 50 pounds.
• Pushes, pulls, reaches, bends, twists, stoops, stacks, crouches, kneels, and balances when performing job duties in varying work areas such as confined spaces.

Work Environment

• The noise level in the work environment can occasionally be very loud.