Security Officer Bike - Full Time (Horseshoe LV)

About the role

The Security Bike Officer's main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. Security Bike Officers will perform all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement.

Responsibilities

• Greet guests and fellow team members with a friendly and sincere welcome.
• Continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
• Exercises good judgment in solving problems and display a realistic understanding of the issues before them.
• Facilitate resolution of customer complaints through personal action and coordination with other departments.
• Act as an ambassador of Caesars Entertainment by providing accurate and detailed directions with respect to property attractions and amenities.
• Maintain a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• Display a professional, courteous, and respectful demeanor at all times.
• Ensure general security of the outside areas ensuring they are visible to the public.
• Respond to areas of need when dispatched, in a timely manner.
• Enforce all company policies and procedures.
• Meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
• Provide medical assistance, without hesitation, following proper procedures and techniques as a "First Responder" to persons in need, including "First Aid" and "CPR", when necessary.
• Interview, investigate, and document all applicable incidents which require Security intervention in accordance with company and department policy.
• Conduct slot, pit, poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Must be able to follow and comply with the departmental policy concerning the "Use of Force" with respect to the arrest and detention of individuals who violate laws and/or company policy.

Qualifications

• Must be 21 years of age or older.
• A high school graduate or equivalent is required.
• Two years' experience in a position with direct guest contact required.
• Prior experience in a position with direct guest contact is preferred.
• Ability to manage several tasks at once.
• Good oral and written communication skills along with a good working knowledge of basic computer programs.
• Ability to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), First Aid & CPR certifications, and have a current and valid Nevada Driver’s License.
• Must be able to work any day of the week and any shift.
• Must undergo eight (8) hours of ASP (baton) training.
• Must be able to prepare effective written reports.
• Must be able to get along with co-workers and work as a team.

Additional Requirements

• Must be able to work and stand inside and outside, sometimes in heat more than 115 degrees, or cold as low as 10 degrees.
• Must be able to physically restrain individuals when a condition of arrest exists.
• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push or pull up to 150 pounds.
• Must be able to see and, also, remember the specific details of incidents and persons.
• Must be able to give court testimony when necessary and write detailed reports.
• The Security Officer must be able to read, write, speak and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must pass the physical and written testing of the Western Division Security Academy (Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton) within the first ninety days of employment.
• Must re-certify, between years 2 and 3, through the Western Division Security Academy, and must pass all physical, mental and environmental demands as required.
• Must maintain the Bike / Mobile Unit in a safe manner, adhering to all mandatory safety requirements inclusive of proper helmet wear, and state and local seat belt requirements.

About Us

For over 30 years we've set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.