Security Officer Bike - Full Time (Flamingo LV)

About the Role

The Security Bike Officer's main function is to provide a friendly and safe environment for guests and team members while protecting company assets. Security Bike Officers will perform all duties in accordance with company policies and procedures, and within the realm of the company mission statement. Officers will routinely patrol assigned areas while providing guest assistance, being alert for suspicious circumstances or individuals, gaming violations, possible theft, safety hazards or related concerns, medical emergencies, or damage to property. The Security Bike Officer must know where all emergency equipment and exits are (phones, fire extinguishers, emergency exits, etc.). Any incident which would warrant security intervention will be immediately relayed to Security Dispatch by the observing Officer. Regardless of where an Officer is assigned, the Security Officer should be prepared to respond to assist fellow Officers at any time. Security Bike Officers will display a professional, courteous, and respectful demeanor at all times. S/he will maintain general security of the outside areas ensuring they are visible to the public.

Responsibilities

• Greet guests and fellow team members with a friendly and sincere welcome.
• Continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
• Exercise good judgment in solving problems and display a realistic understanding of the issues before them. Facilitate resolution of customer complaints through personal action and coordination with other departments.
• Act as an ambassador by providing accurate and detailed directions with respect to property attractions and amenities.
• Maintain a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• Care for and maintain all issued bike and equipment. At the beginning of each shift, ensure all equipment is in proper working order, inspect equipment for serviceability, and immediately report any problems to a Security Shift Supervisor or Security Shift Manager.
• Remain alert to any criminal activities or undesirable elements in all exterior areas of the property. Patrol outside areas including inspection of exterior doors, bushes, trees, and loading docks for guests, contraband, and unsafe conditions.
• Remain highly visible at all times to deter possible physical assaults against guests and employees.
• Upon completion of shift, secure bike and equipment in the designated area.
• During inclement weather or at the direction of a Supervisor, use a vehicle (if available) to patrol assigned areas. Complete a Vehicle Inspection sheet noting any damage to the vehicle or discrepancies in assigned equipment.
• Control traffic on property and keep Security Management advised of parking and/or traffic problems.
• May be authorized to go off property for company business such as probable cause transport, vehicle maintenance and refueling, and other miscellaneous errands.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.
• Provide medical assistance as a "First Responder" to persons in need, including "First Aid" and "CPR", when necessary, following proper procedures and techniques.
• Interview, investigate, and document all applicable incidents which require Security intervention in accordance with company and department policy.
• Enforce all company policies and procedures.
• Meet the required attendance guidelines and adhere to all company and department policies and procedures.
• Respond to areas of need when dispatched, in a timely manner.
• May conduct slot, pit, poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Follow and comply with the departmental policy concerning the "Use of Force" with respect to the arrest and detention of individuals who violate laws and/or company policy.

Requirements

• Must be 21 years of age or older.
• High school graduate or equivalent required.
• Two years' experience in a position with direct guest contact required.
• Ability to manage several tasks at once.
• Must possess good oral and written communication skills along with a good working knowledge of basic computer programs.
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), First Aid & CPR certifications, and have a current and valid Nevada Driver's License.
• Must be able to work any day of the week and any shift.
• Must undergo eight (8) hours of ASP (baton) training.
• Must be able to prepare effective written reports.
• Must be able to get along with co-workers and work as a team.

Qualifications

• Prefer individual with two years' police, military police, or casino security experience.
• Prior experience in a position with direct guest contact is preferred.

Physical & Environmental Demands

• Must be able to work and stand inside and outside, sometimes in heat more than 115 degrees, or cold as low as 10 degrees.
• Must be able to physically restrain individuals when a condition of arrest exists.
• Must be able to respond calmly in crisis and stressful situations and make rational decisions when handling guest and employee issues.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
• Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds.
• Must be able to see and remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports.
• Must be able to read, write, speak and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must pass the physical and written testing of the Western Division Security Academy (Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton) within the first ninety days of employment.
• Must re-certify, between years 2 and 3, through the Western Division Security Academy, and must pass all physical, mental and environmental demands as required.
• Must maintain the Bike / Mobile Unit in a safe manner, adhering to all mandatory safety requirements inclusive of proper helmet wear, and state and local seat belt requirements.

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