Security Officer

About the role

The Security Officer is responsible for the protection of hotel guests, associates, and property. This includes responding to and handling security problems, issues, concerns, and disaster emergency situations in accordance with Dream Hotel Group policies, procedures, and regulations.

Responsibilities

• Patrol all areas of the property, including outside, on a regular basis.
• Conduct regular floor patrols, property tours, and crowd control.
• Respond to guest complaints and concerns, investigating and remedying situations with urgency.
• Note, search for, handle, and report unusual circumstances, safety violations, destruction, or suspicious/undesirable persons; escort off property if necessary.
• Correct and report any fire hazards or health and safety hazards.
• Complete security reports on a daily log, including incidents of theft, accidents, and safety violations.
• Complete necessary security forms to document losses of property or personal injury to guests or associates.
• Ensure any violations of law or hotel policy are investigated and reported.
• Maintain all safety, security, and emergency procedures/action plans for the hotel.
• Respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities, and perform first aid as needed.
• Conduct investigations of security incidents.
• Enforce the property's 'No Solicitation Policy'.
• Preserve the safety and security of guests and team members, ensure OSHA compliance, and adhere to federal, state, and local standards.
• Follow property and corporate guidelines to protect guests and staff, secure assets, and minimize liability.
• Follow department policies, procedures, and service standards.
• Perform all other tasks and duties as assigned.

Qualifications

• Previous experience in a Security role.
• Previous hotel experience recommended.
• Certification in CPR and First Aid preferred.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.