Security Officer

About the role

The Security Officer oversees the safety and security of the hotel, responding to guest and employee emergencies, completing incident reports, and conducting security rounds.

Responsibilities

• Maintain complete awareness of scheduled group activities, house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans, and departmental rules of conduct.
• Work closely with the Front Office to ensure the safety of hotel guests and employees, including handling guests who may be under the influence of alcohol, drugs, or otherwise incapacitated.
• Demonstrate a complete understanding of all security-related systems, including CCTV, radio, key card system, and fire panel.
• Provide escorts for employees in accordance with departmental standards.
• Coordinate emergency situations as specified in the departmental manual.
• Oversee general liability claims and all emergency and life safety situations.
• Monitor surveillance cameras as assigned.
• Investigate duress alarms and comply with respective procedures.
• Patrol the property with specified equipment, checking all designated points, and document all actions taken in accordance with departmental standards.

Qualifications

• High School diploma or equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
• Knowledge of local laws, investigative methods, and fire safety.
• Valid certification in CPR and first aid or the ability to obtain certification.
• Certification in a security and alcohol awareness program or the ability to obtain one.
• Fluency in English, both verbally and non-verbally.
• Ability to provide legible communication and directions.
• Understanding of PC operation and working knowledge of Microsoft Office programs and internet use.
• One year of security experience preferred.
• Ability to stand for long periods of time and walk moderate distances.
• Must be able to work a flexible schedule, including weekends and holidays.