Security Officer

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Greets guests and performs identification checks of all individuals who appear to be under the age of 21.
• AMBASSADOR DUTIES:
  • Welcome and provide anticipatory guest service to guests entering the casino main entrances.
  • Thank and welcome back guests that are departing the casino entrances.
  • Performs bag checks inspections of backpacks or similar bag types to inspect for weapons, drugs or contraband.
• PATROL OFFICER DUTIES:
  • Patrols and responds to the exterior casino area (parking lots, parking garage, exterior building, land etc.) and provides a highly visible security presence for the exterior of our property.
  • Identifies potential criminal activity in parking, exterior doors and perimeter areas.
  • Maintains a highly visible security patrol presence in hotel areas.
  • Performs multi-floor hallway checks and hotel door room security checks.
  • Performs other duties as assigned.
• RESPONSE DUTIES:
  • Patrols and responds to the casino floor and provides a highly visible security presence for the interior of our property.
  • Identifies potential criminal activity on the casino floor and monitors those targets and mitigates the criminal opportunity.
  • Acts as Patrol Officer when needed.
  • Performs other duties as assigned.

Skills/ Requirements

• A High School Diploma or equivalent preferred.
• Prior casino security, hospitality, military, or law enforcement experience preferred.
• Ability to interact with guests in a calm and professional manner in an effort to control the situation and reduce escalation.
• Ability to establish and maintain effective working relationships.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.