Security Officer Alarm Triage

About the role

As a Security Officer Alarm Triage in Cumberland, RI, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Professional in a healthcare location, you will help coordinate security-related communications, respond to incoming calls and alarms, document activity, and support timely response to incidents. You will provide exceptional customer service while helping maintain a welcoming environment for patients, visitors, and staff.

Responsibilities

• Provide customer service to patients, visitors, employees, and delivery personnel by carrying out site-specific security-related procedures, policies, and emergency response activities in a healthcare location.
• Receive, prioritize, and dispatch security-related calls, alarms, and requests for assistance to appropriate personnel using radios, telephones, and computerized dispatch systems.
• Monitor access control, alarm, camera, and communication systems; document relevant activity and escalate unusual conditions according to site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating communication with on-site personnel and emergency responders as appropriate.
• Maintain accurate dispatch logs, incident records, and shift reports while supporting regular and random patrol activity around the facility and perimeter.

Requirements

• Have at least 2 years of security-related experience.
• Provide proof of a high school diploma or GED.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.

Qualifications

• Pass a background investigation in accordance with all federal, state, and local laws.
• Pass a drug screen to the extent permitted by law.
• Licenses are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Skills

• Security-related experience.
• Computer literacy.
• Customer service skills.
• Ability to follow procedures and policies.
• Problem-solving skills.

Benefits

• Access to a retirement savings plan.
• Medical, dental, vision, basic life and AD&D, and disability insurance.
• Discounts on top brands and services through the Perks Program.

Pay

$22.85 / Hour

Schedule

DayTime: Tue11:00 PM - 07:30 AM Wed11:00 PM - 07:30 AM Thur11:00 PM - 07:30 AM Fri11:00 PM - 07:30 AM Sat11:00 PM - 07:30 AM