Security Officer 1 - Full-Time - Nights

Under general supervision, but according to prescribed procedures, this role is responsible for the safety and protection of patients, visitors, staff, property, buildings, and grounds. This position is scheduled for 36 hours per week.

Requirements

• Experience in security, corrections, law enforcement, military, or fire/EMS department is preferred
• Must be willing and able to work unscheduled hours based on the needs of the department
• Must possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the public in a professional and effective manner
• Must be able to use initiative and independent judgment within established guidelines
• Must be able to read, understand, implement, and execute GBMC Security strategies as depicted in the GBMC Security policies, procedures, and practices
• Must be able to complete and understand security training program requirements upon new hire onboarding and maintain throughout employment
• Must be able to successfully utilize electronic dispatch system to generate calls for service and complete reports
• Must remain flexible to ever-changing environments and adapt well to different situations
• Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors, and all others remain safe, calm, and respected while onsite
• Ability to maintain satisfactory attendance and punctuality standards
• Neat and professional appearance
• Must demonstrate the ability to understand verbal and written direction, maintain a professional demeanor and restraint at all times, including in stressful situations
• Strong interpersonal and communication skills are necessary to effectively deal with patients, visitors, and staff
• Must be able to handle the pressure of working with a high-volume public
• Immediately responds to emergencies to provide necessary assistance to employees and customers
• Ability to operate a variety of machines and equipment including automobiles, office equipment, radio, telephone, visitor management system, access control system, and CCTV

Licensures & Certifications

• Current State Driver’s License, which must be maintained throughout employment
• Successful completion of post-hire training course including CPR/RQI, Stop the Bleed, and de-escalation within two weeks of employment; must maintain RQI throughout employment
• Possession of Maryland Security Guard license or must file for license within the first 2 weeks of employment; must obtain Security Guard license within the first 90 days of employment
• EMTALA training is required and must be successfully completed within the new hire probationary period prior to working independently
• GBMC Workplace Violence Prevention Training is required and must be completed within the new hire period, prior to working independently

Physical Requirements

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
• Climb stairs, ramps, or ladders occasionally during shift
• Bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 50 pounds
• Run as needed
• Constant use of upper body extremities to perform tasks which require reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Working Conditions

• Work is performed inside and outside in all types of weather conditions on a regular basis, with intermittent exposure to unpleasant conditions such as noise, heat, dust, and disease
• At any given time, all on-duty personnel may be required to assist with violent or disruptive crisis patients

Responsibilities

• Ensure the facility is provided with high-quality security services to protect people and property
• Report safety concerns, security breaches, and unusual circumstances both verbally and in writing
• Build, improve, and maintain effective relationships with patients, visitors, and staff
• Answer questions and assist patients, staff, and visitors
• Answer phones or greet patients, staff, visitors, and employees in a professional, welcoming manner
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards; complies with governmental and accreditation regulations

GBMC Values

• Respect: Treat everyone with courtesy, foster a healing environment, treat others with fairness, kindness, and respect for personal dignity and privacy; listen and respond appropriately to others’ needs, feelings, and capabilities
• Excellence: Strive for superior performance in every aspect of work, recognize and celebrate the accomplishments of others; meet and/or exceed customer expectations, actively pursue learning and self-development, pay attention to detail, follow through
• Accountability: Be professional in the way you act, look, and speak, take ownership to solve problems; set a positive, professional example for others, take ownership of problems and do what is needed to solve them, appropriately plan and utilize required resources for various job duties, report to work regularly and on time
• Teamwork: Be engaged and collaborative, keep people informed; work cooperatively and collaboratively with others for the success of the team, address and resolve conflict in a positive way, seek out the ideas of others to reach the best solutions, acknowledge and celebrate the contribution of others
• Ethical Behavior: Always act with honesty and integrity, protect the patient; demonstrate honesty, integrity, and good judgment, respect the cultural, psychosocial, and spiritual needs of patients/families/coworkers
• Results: Set goals and measure outcomes that support organizational goals, give and accept help to achieve goals; embrace change and improvement in the work environment, continuously seek to improve the quality of products/services, display flexibility in dealing with new situations or obstacles, achieve results on time by focusing on priorities and managing time efficiently

Pay

Pay range: $17.30 - $25.11. Final salary offer will be based on the candidate's qualifications, education, experience, and alignment with organizational needs.