Security Officer-1

About Us

Nestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture. Beyond our comprehensive health insurance and employer-matching 401k plans, our associates enjoy a variety of on-site perks, including complimentary meals, free bus passes, and significantly discounted downtown parking. At the heart of our success is our Loves Culture, where we celebrate and recognize the diversity our team members bring to our work environment. We believe in fostering a supportive and inclusive atmosphere where every associate feels valued and appreciated. As a member of the Westin Riverwalk family, you'll also benefit from the Marriott Room Rate Discount program, which offers exclusive room rate discounts at thousands of hotels worldwide, many of which include a 20% discount on food and beverages.

Overview

Perform protective, preventative, safety, and security related enforcement functions touring hotel complex to ensure the safety and wellbeing of all hotel guests, associates, and vendors. Implements and monitors all related SOP’s, Mission Vision, and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats.

Essential Duties And Responsibilities

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems.
• Cook up to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property.
• Watch for suspicious persons entering, exiting, or loitering around building.
• Conduct walk through observations of entire hotel.
• Promote safe work practices.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications And Skills

• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Able to stand, walk and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Able to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
• Able to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs. with or without reasonable accommodation.
• Able to perform duties within extreme temperature ranges with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Compensation

Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

EEO Statement

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.