Security Office (Harrah's Joliet)

Responsibilities

• Strive to offer warm and welcoming service to every customer!
• Responsible for the safety and well-being of guests and fellow employees.
• Check IDs and ensure all guests are at least 21 years of age to enter the casino.
• Observe and report disruptive or intoxicated people.
• Provides guidance and offers general escort services, Security Dispatch, and security podiums.
• Patrols all sections of the property to identify safety hazards and breaks in security.
• Interviews, investigates, and documents all applicable incidents in accordance with company policy.
• Protects company assets by adhering to Illinois gaming regulations.
• Verifies jackpot payouts.
• Observes money and chip transfers throughout the property.
• Provides medical attention in emergencies to guests.
• Able to effectively communicate over the dispatch radio.
• Adheres to all department and company policies and procedures.
• Acts as a role model, presenting oneself as a credit to Harrah’s and encouraging others to do the same.
• Maintains an upbeat demeanor in all interactions as well as maintains composure in handling difficult interactions.
• Completes all other duties as assigned.

Qualifications

• 21 years of age or older required.
• High school diploma or equivalent required.
• Valid driver's license required to drive a security vehicle on the property when needed.
• Prefer individuals with two years of police, military, or casino security experience.
• Updated AED and CPR certification required (Or must be obtained within your first 90 days of employment).
• Must possess good oral and written communication skills, along with a good working knowledge of basic computer programs.
• Must be able to listen and respond to visual and aural cues.
• Must be able to get along with co-workers and work as a team.
• Must be able to respond calmly and make rational decisions when handling customer needs and concerns.
• Must present a well-groomed appearance.
• Must possess excellent customer service skills.
• Good oral and written communication skills, including tact when dealing with difficult customers; must be fluent and literate in English.
• Must be able to work a flexible schedule to include nights, holidays, and weekends.
• Must be able to obtain a Level 2 Illinois Gaming Board license.
• Internal candidates must meet Harrah’s Joliet’s Transfer Eligibility Requirements.
• Additional Requirements:
• Must be able to lift up to 40 lbs. and carry objects weighing up to 40 lbs.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights, and dust.
• Position requires 35% standing, 5% sitting, and 60% walking.
• Requires some kneeling and reaching overhead.
• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Must be able to restrain individuals when a condition of arrest exists, physically.
• Frequent bending, pushing, twisting, climbing, and stooping.
• Must be able to respond to touch, speech, smell, aural, and visual cues.
• Must be able to work in a fast-paced environment involving constant public contact.

Work Schedule/Shift

Grave Shift: 11:00 pm - 7:30 am
Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

Compensation & Benefits

• $18.00/hr with additional compensation based on toke rate.
• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being.
• Life and Disability Insurance to provide financial security in unexpected situations.
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs.
• Education Assistance program to support your professional development and continuous learning.
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team.