Security Manager

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Leads the Security Department and is responsible for the safety and security of guests, employees, assets, facilities, and operations.
• Oversees security operations, investigations, emergency response, regulatory compliance, staffing, training, and security procedures.
• Supervises, coaches, and manages Security staff, including scheduling, training, performance, and accountability.
• Develops and maintains effective Security policies, procedures, post orders, and operating standards.
• Manages staffing and labor costs while maintaining appropriate security coverage.
• Identifies security risks and implements solutions to improve operations and protect company assets.
• Oversees security operations for live racing, special events, concerts, festivals, rodeos, and other large events.
• Ensures Security provides professional, responsive, and customer-focused service.
• Coordinates with other departments to support safe and efficient property operations.
• Maintains confidentiality of security, employee, guest, investigative, and company information.

Emergency Management

• Develops and maintains emergency response plans and procedures.
• Coordinates Security response to medical emergencies, fire, severe weather, evacuations, active threats, missing persons, and other incidents.
• Leads or coordinates major incident response and ensures proper notification and documentation.
• Conducts or supports drills, exercises, and after-action reviews.

Investigations & Asset Protection

• Conducts and supervises investigations involving theft, loss, misconduct, property damage, policy violations, and other incidents.
• Ensures accurate incident reports and appropriate preservation of evidence, including video and documentation.
• Coordinates with law enforcement when criminal or regulatory matters require outside involvement.
• Analyzes incident trends and recommends preventive measures.

Regulatory & Agency Relations

• Serves as a liaison with gaming and racing regulators, law enforcement, fire officials, EMS, and other agencies.
• Ensures departmental compliance with applicable laws, regulations, company policies, and internal controls.
• Prompts reports compliance or legal concerns to Executive Management/General Manager.
• Supports regulatory inspections, audits, investigations, and requests for information.

Security Technology

• Oversees the effective use of CCTV/video surveillance, access control, alarms, radios, and security reporting systems.
• Works with IT, Facilities, vendors, and other departments to resolve security technology issues.
• Ensures security systems support daily operations, investigations, and emergency response.

Financial & Administrative Responsibilities

• Assists with the department budget and monitors labor, overtime, and operating expenses.
• Maintains accurate schedules, reports, training records, investigations, and other required documentation.
• Uses security and operational data to identify trends and improve performance.

Qualifications

• Bachelor’s degree (B.A./B.S.) or equivalent; or five (5) years of Casino Security, Military, or Law Enforcement experience; or equivalent combination of education and experience.
• Two (2) years of leadership experience highly preferred.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have excellent interpersonal, customer service, and organizational skills.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

Pay

Starting at $65,000 annually.