Security Manager

About the role

The MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media.

Responsibilities

• Provide direct leadership to team of up to 20 Security Officers
• Conduct roll call, take attendance and make daily post assignments
• Counsel Security Officers, both verbally and in writing, related to job performance
• Partner with the AHSO to complete performance evaluations
• Complete written reports on security- and safety-related incidents
• Conduct individual and group training sessions on security related topics
• Conduct Security briefings and orientations for new Security team members as needed
• Implement museum and security department policies and procedures fairly and consistently
• Mentor, train, and develop staff
• Create a detailed end-of-shift report containing relevant daily information to share with incoming Security Manager(s) and Security Officers to ensure all shifts are informed of museum activities and incidents

General Responsibilities

• Coordinate and supervise the daily operations of the MFAH’s Security Officers
• Ensure security officers maintain a neat and tidy appearance at all times in accordance with established security department guidelines and carry required equipment
• Accountable for the personal safety of all occupants of any MFAH-owned facilities and ensures the protection of all MFAH-owned assets
• Verify all third-parties (such as caterers, vendors, contractors, and other affiliates) follow MFAH Security policies and procedures and is able to apply corrective measures as necessary
• Interact with guests to give directions, provide information and consistently enforce museum rules
• Thoroughly and routinely conducts the MFAH Security opening and closing procedures for all MFAH-owned properties, ensuring that all facilities remain secure
• Serves as a member of the museum emergency response team, this position is designated as an Essential Employee and may be required to report to work, or to remain at work, during inclement weather or other emergency situations
• Provides guidance, solutions, and resources for all MFAH staff, and its affiliates, in relation to Security procedural issues or incidents and ensures the adherence of all MFAH Security procedures, processes, and policies
• Adequately monitor and manage Security staffing to ensure an adequate level of security coverage is provided at all times
• Issue and collect equipment such as uniforms, radios and keys
• Take charge of assigned areas during building evacuations and other emergencies; ensure that security officers are knowledgeable of emergency procedures

Skills, Knowledge, Abilities

• Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of guests
• Demonstrated track record of managing a diverse work force, including hiring, training and motivating staff
• Proficient in English, both written and verbal communications skills
• Present a neat and tidy appearance at all times in accordance with established security department guidelines
• Write clear concise preliminary investigative reports, interview witnesses, victims, etc.
• Flexibility to work various shifts if needed and to work special events going past shifts schedule
• Sound decision-making abilities
• Possess outstanding customer service skills and the ability to remain calm in the face of diverse and high stress encounters, i.e.: fire, medical emergency, extremely aggravated guests, and workplace violence situations
• Possess basic computer skills and be able to learn software applications used by the department
• Use radios, telephones and other equipment that may be assigned
• May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations

Education And Experience

• Bachelor’s degree and/or five years of related experience
• Must have a minimum of three years of experience in directly supervising and managing a team of security employees
• Must be proficient with Microsoft Office and have basic business acumen
• Qualifications also include a clear criminal background report, must be 18 years of age or older and have the ability to perform all tasks required of the position, with or without reasonable accommodation
• Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety
• Security personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security
• All applicants are required to have a valid state issued ID or driver license in order to complete the application process
• Bilingual is preferred

Working Conditions And Physical Demands

• Ability to stand and walk for long periods including using stairs
• Accurate vision (22/20 or 20/40 with corrective lens acceptable).
• Able to distinguish standard colors
• Able to hear normal conversation at a distance of 15 feet
• Able to lift, push and pull 50 lbs.
• Duties require standing for long periods of time and/or walking distances and climbing stairs throughout the work shift
• Working conditions may be indoors or outside, depending on assignment. When working outside, inclement weather may also be a working condition

Equal Opportunities for All

The Museum of Fine Arts, Houston, welcomes all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence. Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

Research Shows That Women and Individuals From Underrepresented Backgrounds Often Apply To Jobs Only If They Meet 100% Of The Qualifications

We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH.

Benefits

• Medical Insurance: Employee and dependent coverage through a choice of managed health care programs
• Dental Insurance: Employee and dependent coverage through two plan choices
• Vision Insurance: Employee and dependent coverage through a vision program
• Group health, dental and vision insurance coverage available and effective the first of the month following employment with the MFAH for this role.
• Life Insurance & AD&D: Employee coverage at no cost to the employee
• Long Term Disability: Employee coverage at no cost to the employee