Security Manager

Job Summary

The Security Manager is responsible for the overall leadership, strategy, and daily operations of the Gaming Security department, ensuring the safety, security, and well-being of guests, team members, and company assets.

About the Role

This role leads through a balanced approach of operational oversight, team development, and culture-building, ensuring consistent delivery of safety and service standards across the property. The Security Manager partners closely with leaders across departments and external agencies to maintain compliance, mitigate risk, and create a secure, service-focused environment.

Qualifications

• A high school diploma or equivalent required, college degree preferred
• Minimum of five (5) years of Security, Law Enforcement, or Investigations experience required
• Minimum of two (2) years of leadership or management experience
• Knowledge of California Gaming regulations and applicable laws preferred
• Valid California Driver’s License with:
  • No suspensions
  • No DUI convictions
  • No more than two moving violations within the past three years
• Strong understanding of risk management, safety practices, and incident investigation
• Demonstrated leadership skills, including coaching, development, and performance management
• Ability to build effective relationships with internal teams and external partners (law enforcement, regulatory agencies)
• Strong communication, organizational, and problem-solving skills
• Ability to think strategically while maintaining operational effectiveness
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) preferred

Commitment to Our Values

As a senior leader, the Security Manager is responsible for embedding, teaching, and sustaining Harrah’s Northern California service culture across the department:

• Blaze the Trail: Drive continuous improvement in safety, service, and operational effectiveness
• All-In on Service: Ensure the Security team consistently delivers safe, professional, and guest-focused service
• Together We Win: Foster strong collaboration across departments to support a unified guest experience

Essential Job Functions

• Provide overall leadership and direction for the Security department, ensuring alignment with company standards and objectives
• Oversee day-to-day security operations, ensuring consistent coverage, readiness, and response capability
• Lead, coach, and develop Supervisors, Dual Rate leaders, and Guest Safety Officers to build a high-performing team
• Establish clear expectations and maintain accountability for safety, service, and performance standards
• Oversee incident response, investigations, and documentation to ensure accuracy, compliance, and timely resolution
• Partner with internal departments to ensure coordinated support of property operations and guest experience
• Maintain strong relationships with external agencies, including local law enforcement and regulatory bodies
• Develop, implement, and maintain policies, procedures, and safety programs
• Oversee risk management processes, including guest incidents, employee accidents, and general liability coordination
• Prepare, manage, and monitor departmental budgets, forecasts, and operational reports
• Lead recruitment, hiring, performance management, and disciplinary processes for the department
• Support training initiatives by ensuring leaders are equipped to onboard, coach, and develop team members
• Promote consistent communication through meetings, BUZZ sessions, and leadership engagement

Physical, Mental & Environmental Demands

• Ability to stand, walk, or sit for extended periods throughout the shift
• Ability to work indoors and outdoors in varying temperatures (10°F to 115°F)
• Ability to lift up to 60 pounds; push/pull up to 150 pounds
• Ability to physically restrain individuals when necessary
• Ability to respond quickly and effectively in emergency or high-stress situations
• Ability to work in environments with smoke, noise, bright lights, and dust
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs.
• Responds to visual and aural cues.
• Must be able to read, write, speak, and understand English.