Security Manager

Position Summary

Manages shift to provide for a safe and secure environment for guests, employees, and company assets. Supervises security staff on assigned shift. Directs staff and assists in the handling of incidents and emergencies. Summons police/fire agencies as needed. Follows all gaming regulations. Oversees required drops.

Essential Duties And Responsibilities

• Provides exceptional customer service to all internal and external customers.
• Leads subordinates to provide exceptional guest service to internal/external guests.
• Supervises security personnel during assigned shift.
• Manages shift to provide for a safe and secure environment for guests, employees, and company assets.
• Directs staff and assists in the handling of incidents and emergencies.
• Summons police/fire agencies as needed.
• Follows all gaming regulations.
• Ensures all necessary documentation is completed, from daily activity logs to incident reports.
• Oversees required drops.
• Schedules employees and assigns tasks, staying within budgetary guidelines.
• Schedules days off.
• Approves payroll.
• Cohorts and/or facilitates training.
• Conducts performance evaluations.
• Coaches employees for improvement.
• Administers discipline as needed.
• Upholds company rules, gaming regulations, and laws.
• Interviews and selects personnel as needed.
• Develops personnel.
• Motivates staff.
• Conducts special projects as assigned.